Job#: 1270325Job Description: Apex is assisting our client who is looking to add talented customer service minded professionals to their Client Support Team. On this team, you will have the opportunity to analyze customer issues and engage with a worldwide client base and provide a delightful customer experience every day. You will be supporting the rent payments system and troubleshooting processes related to autopays, payment verifications, identifying where a transaction failed in the process, etc. This team is a springboard for professional growth and career advancement within the organization.Please apply directly and send resumes to Responsibilities:• Provide a positive customer service experience for clients•Ability to de-escalate and assist frustrated callers.• Have the ability to work with clients without using scripted support notes• Answer inbound phone calls from clients• Work through client cases and close out support ticketsRequirements: • Customer service experience• Technical aptitude- ability to solve problems and create solutions independently • Excellent interpersonal and professional communication skills- written and verbal • Experience working with Outlook, Salesforce or other CRM's preferredEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
