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  • ID
    #32076649
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    ITW
  • Date
    2022-01-19
  • Deadline
    2022-03-20
 
Full-time

Vacancy expired!

Job Description

SUMMARY

The selected candidate will serve as a single point of contact with servicing offices and key customers through managing service programs. This position performs a variety of duties associated with project management to provide prompt and efficient service to our customers. There will be frequent contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. Must be able to perform a variety of administrative duties to provide prompt and efficient service to our customers. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

75% Responsible for managing all aspects of assigned targeted chains, key accounts, and third-party vendors ensuring timely and accurate execution of service programs.

  • Directly communicate customer requirements to internal customers to ensure proper execution at the time of service.
  • Ensure that all contractual commitments are being met throughout all stages of the process.
  • Act as a liaison between internal customers and the customer/dealer to provide ongoing, consistent, timely communication.
  • Exercise discretion and independent judgment
    • Making decisions to benefit the customer (internal and external)
    • Liaison for high volume/high dollar customer management
    • Drive, Coordinate and schedule various customer projects. ie: installation, PM’s, on new equipment start ups
    • Decisions that impact customer results for maintenance agreements, equipment and parts purchases, and revenue volume for the business
  • Escalate customer issues as appropriate and are point of contact through resolution
    • Drive resolution with financial decision-making authority
    • Provide outstanding customer service through professional phone skills, emails, and team involvement

10% Identify and resolve service issues with internal customers.

10% Analyzing and reporting customer trends. IE: Forecasting, analytics, business review, and planning.

5% Work with cross functional teams to improve processes and productivity.

Qualifications

  • Proficient with Microsoft Office Products to include Outlook, Word, Power Point and Excel.
  • Requires strong interpersonal skills working with internal and external customers.
  • Demonstrated initiative with ability to work both independently and with a team.
  • Ability to maintain a positive attitude and adapt to a changing environment.
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines.
  • Ability to understand and address situations using available information to develop and execute solutions.
  • The successful candidate must have a strong “customer service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
  • Strong attention to detail, with focus on data quality customer service.

Education and Work Experience

  • Associates degreeand 2years customer service experience or a minimum of 6 years of administrative or customer service experience is required.

Desired Education/Experience

  • Bachelors degree and/or professional certification plus a minimum of 1 year of experience or vocational training plus at least 5 years work experience.

Additional Information

Why work for us?

  • Competitive pay
  • Great insurance options with low premiums
  • Paid vacation and holidays
  • 401K with company match
  • Extensive on-the-job, online, and classroom training
  • Safety-conscious work environment

Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at [emailprotected] to request assistance. No other requests will be acknowledged.

ITW is an equalopportunityemployer.We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

Asan equal employment opportunity employer,ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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