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    United Software Group
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Field Service Technician

Ohio, Mayfieldheights, 44124 Mayfieldheights USA

Field Service Technician Location: Mayfield Heights OH This position will be a Client based position. Field Service Technician, VIP Support Role Responsibilities Supporting VP and higher white glove/VIP support Make policy recommendations to their managers and be an escalation point for less experienced team members Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/printers May respond to calls after normal business hours per leader instructions Identifies potential issues that could adversely impact end user experience and takes corrective action. Basic Qualifications 5+ years desktop/technical support experience Additional skills A+ Certification Team Lead Experience Must have a proven customer service background Knowledgeable of Windows Operating System environment Must be able to comprehend and follow verbal and written technical instructions and scripts Good verbal and written communication skills Physically able to lift and move Enterprise and Client technology hardware in our customer environments Excellent interpersonal skills and ability to work collaboratively in a team environment Basic customer interaction skills Strong troubleshooting skills Regards, Vikram Singh eye

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