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    Apex Systems
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Techncial Support Analyst

Ohio, Macedonia, 44056 Macedonia USA

Job#: 1267894

Job Description: Please contact for more information on this Helpdesk Technician position supporting our customer in the metro Cleveland area.

The Technical Support role monitors, maintains, upgrades and supports all end-user client technology devices (e.g., desktops, laptops, mobile phones, tablets, printers) and software applications and is a first responder to incoming support tickets, walk-ins, and support line phone calls.

  • Tier 1 responder, to incoming support tickets, walk-ins, and support line phone calls
  • Provide software and hardware level support to all staff (onsite and remote including international)
  • Document support tickets appropriately
  • Troubleshoot and solve daily technical issues
  • Create, update, and maintain documentation as needed
  • Ability to research and document internal and external resources to solve problems
  • Able to operate with little supervision yet be able to work in a collaborative environment with the management and information technology team.
  • Ability to provide on-call support services as needed.
  • Ability to help out in other areas as assigned
Required Experience
  • 2+ years of IT Support experience with A+ Certification or Bachelor's Degree in technology field.
  • Excellent time management, administration & organizational skills
  • Strong analytical and problem solving skills.
  • Ability to lift 50 pounds and climb a ladder.
  • Strong customer service focus, with good written and verbal communication skills
  • Ability to prioritize workload effectively
Preferred Experience
  • IT network operations experience in a 50+ user LAN/WAN Microsoft Windows environment
  • Experience with new users, in an Active Directory environment, including setup on third party systems
  • Additional Microsoft Certifications
  • Understanding of Windows Server 2016
  • Understanding of Exchange Administration
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

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