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  • ID
    #7257775
  • Job type
    Permanent
  • Salary
    USD $90k - 100k per year 90k - 100k per year
  • Source
    Randstad Corporate Services
  • Date
    2020-12-23
  • Deadline
    2021-02-21

Cloud Engineer

Ohio, Lakewood, 44107 Lakewood USA
 
Permanent

job summary:

Currently seeking a passionate, engaging and motivated individual to fill the

role of a Cloud MSP Support Engineer n Lakewood, Ohio or remote. This person will provide enterprise-level and corporate support for our growing Next-Generation Cloud MSP practice. This will consist of providing technical assistance as part of a 24/7 service and support organization using Google Cloud Platform as well as other public and private clouds.

location: Lakewood, Ohio

job type: Permanent

salary: $90,000 - 100,000 per year

work hours: 9am to 5pm

education: Bachelors

responsibilities:

?Take ownership of helpdesk tickets and see problems through to resolution while observing and meeting enterprise grade SLAs

? Research, diagnose, troubleshoot and identify solutions to resolve customer issues

? Follow standard procedures for proper escalation of unresolved issues to the appropriate internal or partner teams

? Provide prompt and accurate feedback to customers

? Ability to comprehend patterns and trends while troubleshooting to provide for long-term solutions to issues

? Ensure proper recording and closure of all issues

? Prepare accurate and timely reports

? Help create and maintain relevant documentation

? Participate in the creation and testing of new processes, procedures and explore new technologies and cloud services

? Be available to work in an on-call environment with rotation

? Provide support for cloud-based services and solutions including Google Cloud Platform, AWS and Azure

? Comprehend and conform to Google Cloud Platform, AWS and Azure best practices

? Configuring and maintaining monitoring, alerarting and backup systems across multiple customers

qualifications:

  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Bachelors

skills:
  • Cloud
  • JIRA
  • google cloud platform
  • Performance Management

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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