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  • ID
    #17811285
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    Amerihealth
  • Date
    2021-08-01
  • Deadline
    2021-09-30

Intraday Analyst

Ohio, Dublin, 43017 Dublin USA
 
Permanent

Vacancy expired!

Your career starts now. We're looking for the next generation of health care leaders. At AmeriHealth Caritas, we're passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. AmeriHealth Caritas is seeking talented, passionate individuals to join our team. Together we can build healthier communities. If you want to make a difference, we'd like to hear from you. Headquartered in Philadelphia, AmeriHealth Caritas is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com.

Responsibilities: An Intraday Analyst will be responsible for monitoring and managing intraday call volume to ensure load balancing and compliance to forecast agreements. The real time management tasks include monitoring and analyzing call volume by queue, maintaining service level and ASA goals while minimizing abandon rates. Additionally, the Intraday Analyst provides ad-hoc analysis and is responsible for identifying and facilitating process improvements that are in line with the department's objectives and goals to improve the overall efficiency.

Education/Experience:
  • High School/GED or equivalent required.
  • Associate's Degree preferred.
  • Experience in multi-site call center support environment.
  • Two (2) years of analytical experience compiling and analyzing data to make recommended action.
  • 1-3 years experience using Workforce Management software (e.g. ASPECT, IEX, Pipkins, or other) required; prior experience using Verint highly preferred.

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