Who we are:As a talent solutions agency we are with you all the way. Working alongside Vaco not only opens doors to a diverse selection of clients and roles but also to our global connection of remote opportunities. Whether we have an opening for you today or next week a quick conversation with us could put you at the top of the resume pile for your dream role.Let Vaco advocate for you! When you partner with Vaco, you have an advantage over your competition, because we promote your strengths to the hiring manager so you are NOT another faceless resume. Job Description
The position is open to local Columbus Ohio applicants
We are unable to sponsor or transfer sponsorship, no C2C
Provide end user support and problem resolution for office phones and computers, Internet and LAN connectivity, email access and archiving. Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution. Assist in ticket dispersion throughout the IT team. Collaborate as a member of an international team. Asset management and tracking for computer hardware and software licenses. Document IT policies and procedures for end user and internal use. Carry out IT helpdesk duties for the Americas region. Be able to work occasional odd hours, such as nights and weekends; occasional travel required. Be able to install standard IT equipment in a datacenter rack, with assistance if needed. Be able to safely lift up to 75 pounds. Work with third-part suppliers as needed. Perform other duties as assigned. Must be fluent in Russian. Have one to three (3-5) years of experience in a desktop or technical support role. Have some experience with: PC Hardware such as desktops, laptops, mobile devices, local and network attached printers and other computer peripherals, PC Software such as Microsoft Windows, Office, Antivirus solutions, Adobe products and various 3rd party Client/Server applications.