Virtual Engagement Operations Manager

As a Virtual Engagement Operations Manager in Business Banking, you will serve as the Operations Manager for the Virtual Engagement Specialist (VES) Team. The VES Team proactively engages with up to 65 clients per specialist per day, improving their banking experience and the well-being of their businesses by offering financial solutions, education, advice, and mitigating pain points. You will oversee the day-to-day operations of the team and drive the strategic priorities - ensuring the teams achieve production targets and quality metrics while improving the client experience. This role requires an experienced and passionate people leader who is also a strategic thinker to drive operational excellence and support the team's growth objectives.