-
ID
#12264852 -
Job type
Permanent -
Salary
TBD -
Source
Insight -
Date
2021-04-14 -
Deadline
2021-06-13
Level 2 Service Desk Representative
Ohio, Columbus, 43085 Columbus USAPermanent
Vacancy expired!
- Previous background working in large environment supporting the deployment and configuration of technology devices in retail financial industry
- Ideal candidate would have specific experience supporting ATM technicians in the installations steps in the field and software load/configuration from our remote support location
- Strong understanding of the various support roles of cash vendors, security vendors, ATM technicians, and other trades required to install an ATM.
- Must be able to work in fast pace environment with the ability to multi-task in/out bound phone calls, application of department/install process, updating project details, and manage concurrent issues
- 500-1000+ inbound phone calls a week from ATM technicians in the field
- 1000+ emails each week from vendors that require review, action and updates documented in project notes
- 150+ ATM Install issues weekly that require various levels of support to resolve
- Strong troubleshooting skills leveraging a combination of documented procedures/resolution steps and using analytical problem-solving skills to resolve issues
- Strong communication skills when interacting with technology and non-technology stakeholders
- Experience supporting ATM technicians in the installation steps in the field
- Software load/configuration from a remote support location experience
- Support team based in Westerville Ohio team needs to be co-located due to intra-team communication needed to support ATM projects
- Monday -Friday 8 hour working hours with limited weekend coverage for special events
- Support shifts currently are (M-F - 4pm to 12am or 3pm to 11pm)
- Founded in 1988 in Tempe, Arizona
- 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
- $9.2 billion in revenue in 2018
- Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
- 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
- Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
- Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Vacancy expired!
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