Job Title: Desktop Support Analyst Duration: 6 MonthsLocation : Avenue Cleveland, 44195 United StatesDesktop Support Analyst Experience configuring/deploying devices with Windows 7 and 10; MS Office/Outlook/Teams a Plus; PowerShell is a plus; Hands on experience with a large scale device replacement/ refresh project (10,000+ devices); knowledge of basic hardware/software troubleshooting;Experience troubleshooting Windows 7/10 OS, know how to build and set up a pc with experience imaging and reimaging; Experience backing up images and creating systems file backups; Provide "white glove" customer service in a fast paced healthcare environment; Positive attitude and flexibility to work paid overtime; good communications skills; works well on large projects as part of a team; comfortable working in clinical areas;Follows Personal Protective Equipment guidelines; Able to lift 45+ pounds6 Months (3 months at each site)2 weeks after offer letterProject BasedNeed on-site resources to complete large volume of physical workstation work.Mercy and Union Hospital - Infrastructure and Cybersecurity Team
Windows 7 to 10 Upgrade, imaging, troubleshooting, application installation
Large Scale device refresh
Troubleshooting Hardware, Software and Connectivity (A+, MCP, Network+)