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  1. Jobstinger
  2. Ohio
  3. Cincinnati
  4. Web/HTML/info design
  5. Production Support Delivery Lead
  • ID
    #49530616
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    CGI
  • Date
    2023-03-23
  • Deadline
    2023-05-22

Production Support Delivery Lead

 Ohio, Cincinnati, 45201 Cincinnati USA
 
Permanent

Vacancy expired!

Position Description: POSITION DESCRIPTIONCGI is looking for a highly motivated individual with expertise in Production Support Delivery management who can work closely with the client and the delivery team and provide smart solutions while being outspoken and receptive to feedbacks. The selected candidate will also help grow/staff our team within this client and work at a high level to build relationships and drive new business. Your future duties and responsibilities: 1. Provide front line technical and leadership support to the L1-L3 teams and the client responding to issues related to Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues.2. Participate actively in production down situations under tight SLA deadlines.3. Root cause and problem resolution follow-up.4. Analyze and provide impact analysis as quickly as possible.5. As a part of L1 support team be able to jump on during critical incidents when the team requires guidance.6. Look for efficiency improvement in & productivity savings. Look for incident trends and inculcate a culture of innovation resulting in highly efficient team and improving operational efficiency.7. Ensure the maintenance and upkeep of delivery artifacts like KEDBs, procedures etc. and work with offshore teams to ensure compliance. 8. Communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross-functional or technical issues9. Interact with clients and demonstrate empathy to situations and challenges10. This is a great opportunity for someone with good project management skills and can demonstrate flexibility11. Strong business acumen, communication and presentation skills.

Required qualifications to be successful in this role: 1. 8 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support)2. 3+ years experience leading and managing the delivery of an L1 or L2 engagement spanning multiple applications and a team of 15+ members.3. Proven expertise in Java/J2EE, OOPS, Servlets, JSP, JavaScript, Autosys, Spring, SQL/PL-SQL, UNIX, Web Services, Web Logic 10.x or above, JMS4. Experience of handling various production support roles (technical - L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools5. Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk6. Experience with Real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period7. Ability to assess initial severity, gather impacts, creates tickets, engage necessary8. support teams, and escalate as necessary to ensure timely restoration9. Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management10. Ability to suggest, implement ideas for enhancing the customer experience and implement best practices for cost saving11. Flexible to work for extended hours and on weekends as needed to handle high priority issues12. Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools13. Ability to deal with complex information, processes and relationships to derive a simple solution14. Good ability to navigate ambiguity and quickly establish credibility15. Excellent spoken and written English complete with clear oral communication skills16. Experience in Change management and Incident management tools

"CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $74,600-$176,300"

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:• Competitive base salaries• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category• 401(k) Plan and Profit Participation for eligible members• Generous holidays, vacation, and sick leave plans• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

#LI-GA1#DICE

Skills:
  • Analytical Thinking
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.

Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

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