Senior Project Manager - REMOTE

Job Description

• Successfully managemultiple complex clinical trial study projects and high visibility clients, consistently delivering the highest quality software & services with on-time delivery

• Drives continuous improvement efforts associated with process, documentation, systems & more

• Adept at advising others on handling, managing, and mitigating the most complex issues and concerns that might arise from a customer

• Track record of growing other Project Coordinators and Project Managers into higher levels of performance and demonstrated success

• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones

• Serves as a trusted and effective partner for the client, building and maintaining strong partnerships at the company level between Medable and its partner

• Effectively manage all aspects of client digital clinical trial projects inclusive of scope, timelines & budget

• Lead regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process
• In collaboration with internal and client teams, effectively lead the design, configuration, implementation, execution and close out of client projects.
• Lead the gathering and definition of project requirements and ensure associated documentation is complete and accurate and effectively managed through the project life cycle.
• Work closely with digital programming team to ensure project scope & requirements are clear & complete while supporting the configuration & development of digital systems for client projects.
• Effectively deliver digital system demonstrations to client teams in support of design, system testing & system training.
• Lead team in the presentation of study services & training on study specific systems at investigator meetings
• Support the mentorship & training of new team members
• Contribute to applicable continuous improvement efforts associated to process, documentation, systems & more
• Lead project implementations and product configurations for client accounts
• Develop and maintain strong customer relationships
• Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Create and manage detailed project plans to ensure deliverables are complete on time
• Effectively prioritizes own and workload of self and other team members
• Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market
• Help customers plan and identify the best ways to utilize the software
• Share knowledge, experience, and information about the industry to other team members
• Educate customers on the capabilities of the software
• Proactively identifies and addresses issues or risks
• Visible and vocal leader for Medable, in Customer Success, across the entire company, and in front of all customers
• Works closely withcross-functional teams to create programs and improve existing programs

Qualifications

• 5+ years working in Clinical Trial Software Solutions or equivalent experience
• 5+ years working in Clinical Trials
• Bachelor’s degree in computer science, engineering, management information systems, or related field
• Strategic thinker with sophisticated communication and presentation skills
• Demonstrated experience in managing parallel complex projects and competing priorities
• Strong interpersonal and leadership skills and ability to work cross-departmentally
• Build and maintain incredible relationships with customers, where the customer is happy and pleased
• Deep understanding of industry and competitive landscape
• Experience in agile projects and GxP compliance and processes
• Proven leader in strategic oversight and process improvement
• Experience leading large cross-functional delivery teams
• Excellent project management skills
• Demonstrated ability to work in areas outside of usual comfort zone and get things done quickly
• Demonstrated excellence with communication in any and all situations and circumstances

Additional Information

• Microsoft Office, Google Suite, Jira, Confluence, Smartsheets, Salesforce
• Visio/Lucid Chart
• Master’s degree in business management, computer science, engineering, management information systems, or related field
• Project Management Professional Certification