Automation Team Lead

Job Description

The Automation Team supports different internal departments like DSS, GPD, CS and OPS with automated solutions for printed labeling. Apart from making items available for online ordering the main task is to automate the generation of production layouts for items with variable data produced with various methods, including rotary/offset, thermal and digital.

The Automation Team Lead leads and develops a team of up to 16 Automation Formatters and/or Developers to assure timely and accurate item setups for ordering and production.

Responsibilities

• Coordinate and supervise the daily activities of the team and own tasks such as: attendance/vacation schedule, team schedule, escalations and claims/expenses
• Support and drive End to End (E2E) Variable Data strategy implementation
• Ensure Setup and Support metrics are within the agreed SLA
• Act as first point of escalation for the team members for technical issues and prioritization requests
• Collaborate with DSS Team Lead and identify and propose improvements for a better collaboration
• Provide guidance and support to new customer programs and initiatives, ensuring automation solutions are available in time
• Ensure process compliance and adherence of existing standards such as coding conventions, procedures, operational manuals and consistency of setups, etc.
• Make recommendations on how to improve current procedures and processes
• Manage GPS performance reviews and identify opportunities for training, coaching and development
• Provide training directly or review wider development gaps with the manager
• Participate in interviews for hiring new Automation members in conjunction with the manager
• Manage Equipment contracts / Service calls and supplies for the lab
• Act as an Automation Developer as needed

Qualifications

• Strong people leadership and supervisory skills with some prior experience preferable
• Ability to be highly organized while managing multiple projects to completion against tight deadlines
• Self motivated with ability to work independently under own initiative, take ownership and drive for solutions
• Able to provide coaching and provide training/guidance to others in the team
• Excellent problem solving and analytical skills, investigative mindset and a keenness to resolve and find the cause of problems
• Highly effective oral and written communication and documentation skills with strong proofreading skills and attention to detail
• High level of PC skills, which may include but not limited to: G Suite by Google, Word, Excel, Access, ERP (Oracle preferred), product/customer databases
• 2+ years of graphic design experience using graphics software (Adobe Illustrator, Adobe InDesign, etc.), experience with Quadient Inspire Designer an advantage
• Basic IT programming knowledge/experience would be beneficial
• System integration and production workflow understanding is an advantage
• Experience with thermal printers and configurations a plus
• Bachelor’s degree or equivalent work experience
• Good command of English (written and spoken)
• Willingness to be flexible towards working hours and occasional off-site travel

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.