Inbound Business Banking Specialist (remote) (Remote)

DescriptionThe Business Banking Service Specialist responds to diverse incoming business customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering satisfactory solutions and appropriate options. Provides superior customer service and solutions in an efficient manner and timeframe

Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Strong customer service focus with the ability to resolve routine customer complaints in an accurate and efficient manner

Ability to recognize and generate sales opportunities

Participates in ongoing training and briefing activities to ensure awareness of changes in products and services

Processes transactions; accurately recording and updating actions and outcomes

Accurately completes all customer follow-up work

Maintain knowledge of products, services, and promotions

Achieve set business line goals.

Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate

Mentor new team members

Consistently ensure world class service

Utilize all appropriate resources

QualificationsWhat we are looking for: Two (2) or more years of recent phone/inside sales experience, Contact Center experience strongly preferred

Proficient knowledge of Microsoft Word, Excel, Access and Outlook Windows based programs including e-mail

AFS experience a plus

Active communication/listening

Strong presentation skills

Solid technical product knowledge

Strong sales skills required

Excellent Customer Service skills with an emphasis on the customer experience

High school diploma or equivalent, associate degree preferred

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8:30a-5p M,Tu,W,Th and 9:30a-6p Sat

Position is remote work from home. Applicants need to be located in the eastern time zonePosition not available in Colorado.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.