Client Success Manager - Northern Europe

Job Description

Reporting to the Head of Customer Success, your role as a ClientSuccess Manager is to own the relationship with a portfolio of international key accounts. You will bring Shippeo’s best ideas, innovations, and capabilities to customers, driving greater business value. Your end goal is to increase satisfaction, retention, and expansion of Shippeo’s footprint.

Your responsibilities will include:

• Own the relationship with a portfolio of key accounts in order to drive and secure adoption of our product, ensure retention and satisfaction, and expand the business to new perimeters

• Own ultimate responsibility for the customer's contract renewal.

• Be accountable for the alignment of complex project delivery with customer needs and priorities.

• Promote maximum value from their investment in Shippeo, aiming for full utilization, identify new opportunities, and collaborate with sales and project management teams to ensure growth attainment and increased footprint.

• Coordinate an account team matrix, lead stakeholders towards identifying their vision by evangelizing the capabilities of Shippeo.

• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Shippeo’s features and associated business benefits to address their needs.

• Serve as a customer advocate in driving industry best practices and the evolution of Shippeo’s product to the customer's success.

• Develop and maintain long-term relationships with stakeholders in your account portfolio, where appropriate, by networking between customers and partners.

• Lead the organization of Steering Committees to review goals, progress, risks, and opportunities.

• Advocate customer needs and quality in all the departments of Shippeo (Sales, Marketing, Product, Operations).

• Organize workshops with your customers to help prioritize the product roadmap based on your knowledge of customers’ needs.

Work with our marketing team to shade light on your customers’ success stories.

Qualifications

• 5+ years’ experience working with large enterprise customers inStrategy Consulting, Industry, or Retail

• Extensive experience working as proven strategic advisor working with senior clients at large companies

• Bachelor degree, MSc preferred from a tier-one business or engineering school.

• Strong presentation skills with the ability to lead high powered workshops.

• Excellent ability to multi-task and prioritize workload.

• Good judgment, strong problem solving and pragmatic approach.

• Track record of reaching and exceeding business targets

• Ability to work independently and in a strong team environment, and to deliver on detail as well as strategy.

Additional Information

Working environment :

• Young and passionate team of 134people

• A pleasant and innovative working environment

• Opportunity to evolve quickly in the organization (30 + recruitments planned in the next 12 months)