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  • ID
    #13503101
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    Bynder
  • Date
    2021-04-20
  • Deadline
    2021-06-19

Vacancy expired!

Job Description

A

Project Manager in

Customer Onboardingis responsible for the timely and complete implementation of Bynder for our customers.

At Bynder we strongly believe that onboarding is the cornerstone of Customer Success. Our customers all use the same Bynder DAM but we configure and implement accounts based on the specific needs and processes of each individual customer. In order to do so we have to really understand the challenges our customers deal with on a daily basis.

You will be the first line of contact with our large accounts, so it's up to you to make sure they are happy with our services. Your goal is to set our customers up for success and make them longtime Bynder advocates.

You areboth a good project managerand technical consultant. You take the customer by the hand and guide them through the entire implementation process. You

consultthe customer on best possible solutions. You are able to translate technical configurations into simple solutions, and vice versa. You are a star in managing customers’ expectationsand working with deadlines. You have a strong helicopter view with regards to your projects and will not lose your eye for detail. Lastly, we also depend on your input for our roadmap, helping us to shape the future of Bynder.

What you will do:

  • Manage the timely and complete implementation of the customer’s digital asset management system
  • Consult the client on DAM taxonomy, metadata structure, and Bynder business processes
  • Identify and act on opportunities to optimise customer’s MarCom processes and assist in their change management
  • Act as translator between the customer and our development team, presenting issues and feature requests. You are the customer’s voice to the Product Team

Qualifications

What you have:

  • You are highly proficient in spoken and written English and

    German/French or Dutch
  • You have a bachelor’s degree (master’s degree is an advantage)
  • You have a relevant work experience in software implementation and/or consultancy
  • You are technical savvy and can simply explain technical concepts
  • You are outgoing and conscientious
  • You are a great organizer
  • You live in or close to Amsterdam
  • Experience with digital asset management or library science a big plus

Additional Information

What we have:

  • Challenging and inspiring work environment
  • Flat hierarchy where your voice will be truly heard
  • Opportunity to initiate your own projects
  • Experienced team which is ready to welcome you anytime
  • Unlimited vacation policy
  • Competitive monthly compensation
  • Apple gear
  • Weekly massage, daily lunch, and drinks at the Bynder Bar :-)(applicable once we reopen the offices)

Vacancy expired!

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