-
ID
#45606943 -
Job type
Permanent -
Salary
TBD -
Source
Apex Systems -
Date
2022-09-10 -
Deadline
2022-11-08
Helpdesk Level 2
North Carolina, Winston-salem, 27101 Winston-salem USAPermanent
Vacancy expired!
- To apply please email your resume to
- Walking users through the functions and back-end operations of a software
- Helping the development teams in conceptualizing upgrades or updates based on customer feedback that will improve the user experience
- Monitoring and responding effectively and quickly to requests received via the IT helpdesk and creating training materials with screenshots for customers
- Providing technical support or assistance for incoming issues and concerns related to hardware, software and systems
- Documenting internal procedures and maintaining daily performance of computer systems
- Working through the process of solving problems with clients and encouraging them to do the same in the future
- Running diagnostics to resolve problems, cleaning up computers and training incoming staff
- Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns so that they can be resolved, or FAQs can be provided to clients to help them troubleshoot the problem themselves
Vacancy expired!
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