Operations Director - Retail Fraud

Chase Consumer & Community Banking (CCB) serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services through our 137,000 employees. JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership, and Innovation. JPMorgan Chase creates lifelong, engaged relationships with our customers by being a trusted provider of financial services. Our employees embrace our values of Integrity, Collaboration, Service, Ownership, and Innovation.As Operations Director - Retail Fraud in CCB, you will be responsible for delivering the strategic vision of the organization by executing on the plans outlined by senior leadership. You will have a small team built to help deliver on strategic initiatives. You will lead a strategic arm of the retail fraud organization accountable for delivering on the strategic initiatives of the organization. You will be responsible for project management, data analysis, and driving forward the build the business arm of the organization. The Retail products include Wires, Checks, Automated Clearing House (ACH), quick payments, and online activity. You will also be responsible for delivering outstanding customer service, lower losses, reduced complaints, and lower operational costs for the org across the US, Philippines, and IndiaJob Responsibilities :

Define the organization's purpose and aspirations. A clear vision and mission guide decision-making and align the efforts of all members towards common goals and long-term objectives

Developing and implementing strategic plans that outline the organization's goals, priorities, and the actions needed to achieve them

Making informed and timely decisions that consider both short-term and long-term implications for the organization

Ensuring optimal allocation and utilization of resources, including financial, human, and technological assets, to support strategic initiatives

Leading and managing organizational change to adapt to evolving market conditions, technologies, and customer needs

Building and maintaining strong relationships with key stakeholders, including employees, customers, partners, and investors

Establishing metrics and benchmarks to monitor progress towards strategic goals and making adjustments as necessary

Fostering a culture of innovation and continuous improvement to drive growth and maintain a competitive edge

Identifying potential risks and developing strategies to mitigate them while seizing opportunities for growth

Mentoring and developing future leaders within the organization to ensure a strong leadership pipeline

Required Qualifications, Capabilities and Skills

7 years of senior operations leadership experience having managed large and complex teams

Process management experience

Influence skills across organizational lines and hierarchical levels

Strong strategic, analytical and quantitative capabilities

Ability to thrive in a dynamic and fast paced environment

Proven track record of driving efficiency and process improvements

Budgeting, capacity planning and forecasting experience

Project Management Skills: well-organized, structured approach; ability to achieve tight timelines on complex deliverables.

Ability to manage and prioritize projects across groups

Proven record in business innovation and delivering high-impact results including a focus on customer experience

Strong people management and people development interest

Preferred Qualifications, Capabilities and Skills

BS or MBA - preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans