Customer Service Representative II

Kforce has a client that is seeking a Customer Service Representative II in Wilmington, DE.Responsibilities:

Helps to correct invoice errors to ensure an accurate and timely delivery by identifying and documenting order defects (e.g., pricing errors); securing approval to issue credit memos and invoice only orders; ensuring approval is documented in the order event log; and following up to ensure the timely delivery of all invoices (e.g., bundle billing accounts)

Reviews and updates customer records to ensure accuracy by reviewing various internal reports to identify new or updated representation records; partnering with the Account Team on record clean-up projects; adding or updating account information in the records database; identifying items (e.g., name changes) that can be handed off to the offshore team (CORE); researching addresses for undeliverable Service of Process items; and executing all account updates timely, completely and accurately

Participates in organizational activities to meet or exceed company objectives by partnering with other QAMs and Managers to help develop action plans to reduce or eliminate defects; identifying opportunities to collaborate across groups and/or leverage partnerships; and collaborating with peers to advance company-wide initiatives

3 years of detail-oriented business experience, including:

Participating in extracurricular activities or associations

Working independently and in a team environment

Demonstrating strong analytical and problem solving skills

Demonstrating organization, prioritization, and multi-tasking skills

Demonstrating strong written and verbal communication

Utilizing the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours