IT Support Specialist - Remote

Job Description

Job Responsibilities

• Tier 2 helpdesk support
• Software and hardware deployment, inventory, and configuration
• Endpoint patch management
• Account provisioning and de-provisioning
• Perform periodic system access reviews
• New Hire IT onboarding and off-boarding
• Develop expertise to train staff on new technologies
• Build/maintain an internal wiki with technical documentation and manuals
• Monitor performance and maintain systems according to requirements
• Implement tools to assist in prevention, detection, and analysis of security threats
• Assist with evidence gathering for security incidents and audits
• Other duties as assigned

Qualifications

• 1-3 years experience working as a System Administrator, IT Support, Security related, or a similar role
• BSc/Ba in Information Technology, Computer Science or a related discipline or equivalent combination of education and experience.
• IT or Security certifications preferred (e.g. CompTia, Apple, Microsoft)
• Cloud-based systems (e.g.JIRA, Confluence, Box, G-Suite, Slack, Gitlab, GCP)

Additional Information

• Experience with software deployment, configuration, and troubleshooting
• Knowledge of system security (e.g. anti-virus, anti-malware, access control, and privilege management systems)
• Intermediate experience with MacOS Administration
• Ability to create scripts in Python or Bash (preferred)
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills

Information will be kept confidential according to EEO guidelines.