SourceGateway Solutions Inc
Req-ID: 694778/ 694777/ 694776/ 694775 Client: State of North Carolina (NCDOT) Role: Service Desk Specialists (Hybrid) 4 Positions Location: Rocky Mount, NC 27804 Duration: 12 to 24 Months Either Webcam Interview or In Person Required Skills (7+ Years):
- Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installing and imaging new computers and loading of appropriate software for customers.
- Installing local and network printers and other peripherals and configuration of same.
- Migrating data and user profiles.
- Documenting process and procedures related to technical field support activities.
- Demonstrates knowledge and a working experience with ServiceNow call tracking system.