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    Zachary Piper Solutions, LLC
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Piper Companies is currently looking for a Support/Service Quality Manager for a technical support department in Raleigh, NC or remote most wok EST times to work for a pioneer in data security and analytics, specializing in software for data protection, threat detection and response, and compliance

Responsibilities for the Support/Service Quality Manager include:

• Ensure that individual and team quality service standards are achieved

• Document and analyze criteria and procedures:

• Implement criteria and procedures consistently across the Support Department

• Develop and conduct quality-related communications and training plans

• Monitor performance of quality control systems and initiate improvement actions when necessary

• Manage and build a new team

• Develop all processes and procedures for quality of technical support team

Qualifications for the Support/Service Quality Manager include:

• Experience of 5 years as a Support Quality Manager in a Technology company with a proven track record for success

• Experience building a team from scratch

• Experience with building processes and procedures for support department quality.

• Experience with service and customer support.

• Bachelor's degree in a technical field or equivalent industry experience.

Compensation for the Support/Service Quality Manager include:

• Salary Range: $75,000 - $105,000 based on experience

• Full Benefits: Healthcare, Dental. Vision, and 401K with match, etc.


Support/Service Quality Manager, Quality Manager, Technical Support, Technical Support Engineer, Support Engineer, process development, procedure, performance management, process improvement

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