-
ID
#6123880 -
Job type
Permanent -
Salary
Depends on Experience -
Source
Infranet Technologies Group, Inc -
Date
2020-11-23 -
Deadline
2021-01-22
IT Support Analyst II - Microsoft Cloud
North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USAPermanent
Vacancy expired!
Provide desktop support as well as specialized and escalation support for Microsoft 365 and Azure products . Acts as an escalation point for junior analysts to recommend and implement corrective solutions. You will have excellent problem solving, customer service skills, and a strong sense of urgency. Perform advanced troubleshooting to diagnose and resolve technical problems. Issues should be resolved in a timely manner to minimize downtime. Will be involved in new and expanding deployments and implementations of Microsoft 365 and Azure.
Major DutiesProvide direct technical assistance to clients utilizing remote support tools or in personTroubleshoot and resolve technical problems without supervisionProvide escalation support to Client Support Specialists and team membersIdentify opportunities to enhance end user experienceDocument time, customer correspondence, and problem resolutionsAssist account managers by reviewing existing environments, identifying needed improvements, and recommending appropriate equipment/servicesLead or assist with new Microsoft 365 or Azure deployments and initiativesOther duties as assigned Job - Related Qualifications/ Skills Education/CertificationsBS degree, AS degree, or equivalent work experienceMicrosoft Azure CertificationsMicrosoft Modern Workplace Certifications Professional experience2+ years working experience in system administration, Office365 administration, or Azure administration Knowledge and Skills Required KnowledgeWindows, MacOS, iOS, Android, Office Application SuiteMicrosoft 365 Licensing (Business and Enterprise)Office 365/Azure AD User and Group ManagementMicrosoft SharePoint/OneDrive/Teams AdministrationMicrosoft InTune AdministrationMicrosoft Exchange AdministrationAzure/Hybrid Azure AD Join Preferred KnowledgeMicrosoft Azure (Infrastructure and/or Services)Microsoft 365 Security and Compliance (DLP/Email Encryption/eDiscovery/Spam Filtering/Retention)Conditional AccessPowerShell and M365/Azure PowerShell ModulesMicrosoft Cloud App Security Knowledge of MethodsStrong analytic and problem-solving abilitiesSecurity-centric approach to problem solving and solutionsAbility to improve existing solutions and processes with automation or other improvementsHigh level of self-motivation and a willingness to take responsibility Personal SkillsStrong desire to learn, grow, and take initiativeMust possess strong organization and time management skills with a strong customer service mindsetEffective interpersonal and relationship building skillsDemonstrate high degree of professionalism, responsibility, and dependabilityWorks well in a team-oriented, collaborative environment on complex projectsAbility to complete individual project tasks independentlyAbility to prioritize tasksAbility to detect patterns to provide long term solutions instead of short-term fixesPossesses excellent written and verbal communication skills, including presentation and training skillsVacancy expired!
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