-
ID
#32200106 -
Job type
Contract -
Salary
Depends on Experience -
Source
R Systems, Inc. -
Date
2022-01-20 -
Deadline
2022-03-21
Tier2-Technical Support
North Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USAContract
Vacancy expired!
- Respond to queries either in person, over the phone and by email.
- Create, manage and maintain Windows desktop image for enterprise pc’s.
- Image and configure workstations and laptops according to organizational standards and end user specifications.
- Perform level 2 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications
- Provide remote and onsite troubleshooting of hardware, software and networking issues for various clients.
- Manage personal queue within corporate central ticketing system (SAManage\Solarwinds Service Desk) issues within defined SLA.
- Support local and remote users accessing the network via VPN and LogmeIn
- Respond to queries either in person, over the phone, by email.
- Bachelor’s degree in technology or related subject, or equivalent combination of education and work experience.
- 2+ years of experience as a computer support specialist.
- Experience with desktop imaging tools and OS configuration.
- Strong communication, interpersonal, customer service skills.
- Ability to provide users with outstanding customer care and service at all times.
- Good time management skills and ability to work without supervision.
- Must meet physical requirements, specifically removing and installing computer components.
- Strong aptitude in Microsoft Windows Operating Systems, PC hardware upgrades and troubleshooting.
- Must maintain confidentiality.
- Bachelor’s degree in technology or related subject, or equivalent combination of education and work experience.
- 4+ years of experience as a computer support specialist.
- ITIL Foundations Certification Strong communication, interpersonal, customer service skills.
- Ability to provide users with outstanding customer care and service at all times.
- Good time management skills and ability to work without supervision.
- Must meet physical requirements, specifically removing and installing computer components.
- Strong aptitude in Microsoft Windows Operating Systems, PC hardware upgrades and troubleshooting.
- Must maintain confidentiality.
Vacancy expired!
Report job
Related Jobs
