MES Systems Technical Specialist

DataStaff, Inc. is in immediate need of a

• Provide multi-vendor systems implementation support for deployment and integration efforts of enterprise IT systems supporting Medicaid IT Operations.
• Work under the direction of the System Integration Engineer (SIE) who is the technical resource to address problems of systems integration and compatibility across multiple platforms.
• Support the SIE and the lead Project Manager (PM) in conducting business reviews, documenting current systems, and developing recommendations of how to proceed with integration of applications.
• Contribute to the planning, implementation and operations of the enterprise system.
• Be directly responsible for various components of IT Service Management (ITSM) inclusive of incident, change and release management due diligence activities.
• The successful candidate will have a good understanding of SDLC, software applications, system integration, and the ability to manage priorities with varying levels of complexity.

• Identify and document business processes and data flows
• Conduct detailed analysis between the business requirements
• Document detailed business requirements related to the business processes and tracking requirements traceability
• Document the gap analysis, and assist with development of project artifacts including test plans.
• Develop test scenarios and test cases and execution of user acceptance testing
• Utilize Visio and Microsoft Project
• Utilize ITSM tools and software such as JIRA, HP ALM, and Service Now

• Understanding of IT processes such as, applications development, testing, deployment, operations, documentation, standards and best practices
• Understanding of ITSM processes
• In-Depth ability to solve problems and rapidly grasp technology concepts
• Understanding of MITA
• Knowledge of applicable business information systems, business system analysis techniques and testing methodologies.

• 3 Years: Knowledge of enterprise IT systems, networks and system interfaces
• 3 Years: Ability to manage multiple projects/priorities and function in a fast-paced constantly changing, deadline driven environment
• 3 Years: Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, Adobe software etc.
• 3 Years: Prior experience work with data analytics or programming
• 3 Years: Experience in IT system problem determination, resolution
• 3 Years: Understanding of Software Development Lifecycle (SDLC) concepts and process
• 3 Years: Knowledge of and experience with IT Service Management best practices and principles

• 3 Years: Service Now certification and or hands on system administrator experience with the product
• 3 Years: JIRA knowledge or experience and or extensive knowledge and expertise with the product
• 3 Years: Knowledge of and experience with Test Management tool products such as the ALM suite
• 3 Years: Knowledge of Medicaid Program or Health Care Technology