Application Lifecycle Management (ALM) Subject Matter ExpertNorth Carolina, Raleigh / durham / CH, 27601 Raleigh / durham / CH USA
Req ID: R0072464The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.Need Help?If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email toAccessibility(accommodation requests only; other inquiries won't receive a response).Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:We are looking for an Application Lifecycle Management (ALM) Subject Matter Expert (SME). The candidate is intended to be a senior expert in the Support and Integration of ALM 15.5.1 with other Dev-ops tools. This Candidate must have strong communication and technical skills that can manage customer’s enterprise ALM tools while providing guidance on best use of these tools to internal project teams. The successful candidate will also be responsible for maintaining a high degree of ALM tool availability and customer satisfaction. This role includes ALM administrative responsibilities and Integration with other Dev-ops toolsTelecommute/Remote options availableESSENTIAL DUTIES AND RESPONSIBILITIESFollowing is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Analyze business challenges and translates them into requirements, solutions, and estimates to complete installations, implementations, and customization of test tools.
Work with IT Business and Technical Architects to develop detailed technical test tool solution designs, configure, test, and deploy new solutions.
Interact with the client to define deliverables and discuss issues, questions, and improvements.
SME role to internal customer project teams, assisting as required in functional test development and configure the functional test infrastructure to validate customer solutions
Frequently contribute to the development of new ideas and methods.
Work on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Provide expertise and guidance to internal project teams and participate in cross-functional initiatives.
Provide direction and guidance to process improvements and establishing policies.
Exercising significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
Use technical expertise to help internal project teams and others by answering technical questions regarding the usage, trouble-shooting and functionality of delivery systems products to ensure effective implementation and usage of delivery system products.
Apply knowledge of computing systems to choose appropriate troubleshooting techniques to resolve complex, escalated delivery systems problems.
Work with appropriate product supplier (Micro focus partner or integrated 3rd party vendor) for enhancements and issues not resolved in-house.
Choose appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management such as configuration, installation and user guides following process standards.
Maintenance Operations Responsibilities may include:-Manage users, groups and projects.-Perform analysis on ALM logs and use problem solving techniques.Utilize SQL and VBScript programming to build/maintain ALM dashboards.
Integrate HP ALM with third party products such as Rally, Azure Dev-ops and Jenkins.
Create user defined fields for ALM entities such as Requirements, Tests, and Defects.
Generate Monthly Operational Reports.
Complete tickets on Administration, Customizations, Maintenance and Extract Reports.
Writing macros/scripts in ALM.
Deployment of hosts, software/services, patches and hotfixes, add-ins etc.
License management for the specific products.
Operational support (task and incident management in collaboration with customer's Service Desk).
Communication with ALM software vendor.
Production and update of required documentation.
Workflow scripting for HP ALM.
Certificate management (in collaboration customer's Security).
User management for HP ALM.
Site monitoring and optimization.
Template management and rollout
QUALIFICATIONSRequired Qualifications:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Associate’s degree in Information Technology-related field, or equivalent education and related training
Two years of information technology experience with significant experience in software development
Two years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management Relationship Management, Business Operations, or Quality Management
Ability to work independently or as a member of a team
Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies work requests/project requirements
Strong presentation, verbal and written skills
Ability to manage multiple concurrent projects, activities and tasks under time constraints
Ability to effectively interface with staff at all levels
Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment
Strong ability to resolve conflicts, excellent facilitation and organizational skills
Strong critical and analytical thinking and problem-solving skills
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Knowledgeable of core business functions, processes and workflows associated with assigned business areas and projects.
Preferred Qualifications:An understanding of current trends in technology
Ability to read, analyze and interpret technical data
Proficient in the use of Microsoft Visio
OTHER JOB REQUIREMENTS / WORKING CONDITIONSSittingConstantly (More than 50% of the time)StandingOccasionally (Less than 25% of the time)WalkingOccasionally (Less than 25% of the time) Visual / Audio / SpeakingAble to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.Manual Dexterity / KeyboardingAble to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.AvailabilityAble to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify© 2017 SunTrust Banks, Inc. All rights reserved.SunTrust is federally registered service marks of SunTrust Banks, Inc.
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