End-user Facilitator

Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years. Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest. Role:- End-user Facilitator Location:- Raleigh, NC Type:- Contract Job Description:- Work and communicate effectively, both orally and in writing, with subject matter experts (SMEs), managers, technical support staff and other professionals Prepare, oversee, and guide usage of instructional materials, virtual learning activities, including webinars, videos, handouts, job aids, etc., that meets the needs of adult learners. Provides regular refresher training to IT Support staff across the organization, through group learning sessions and train-the-trainer workshops. Provides ongoing training and development of new hires within the IT Support organization, through group learning sessions and train-the-trainer workshops. Maintains and reports training status records including competency assessments and program participation/completions to technical leadership. Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities and projects Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process Skills and Requirements You will have the experience, confidence, and capacity to facilitate workshops for both live in-person training sessions as well as virtual environments. Strong presentation skills and comfort in delivering training to diverse audiences through a variety of methodologies Strong background with Mac platforms, including Macbook experience. Self-motivated with a high degree of personal agility and resilience. Bachelor's degree and/or coursework in Education, Curriculum Design, Organizational Development, Adult Learning, Instructional Design, International Development, or related field Highly creative in synthesizing complex technical information Demonstrated experience in conducting consultative needs analyses and implementing scalable training programs across broad and differing business units. Ability to manage business partnerships and communicate effectively and continuously with stakeholders. Demonstrated ability to show respect and sensitivity for cultural differences. Ability to communicate technical concepts to non-technical users.