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  • ID
    #51599496
  • Salary
    TBD
  • Source
    Alight
  • Date
    2024-05-02
  • Deadline
    2024-07-01
 
Full-time

R-28292 Workday Benefits Senior AnalystAre you an analytical mind able to manage complex transactions?Are you experienced working in high-growth, performance focused environments, and administering complex programs?Our StoryAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our ValuesChampion People – be empathetic and help create a place where everyone belongs.Grow with purpose – be inspired by our higher calling of improving lives.Be Alight – act with integrity, be real and empower others.It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.Learn more at careers.alight.com.About the RoleThe Benefit Operations Manager plays a pivotal role as a customer-focused problem solver, managing their portfolio.Responsibilities

Leading client calls, maintain open issues logs, manage client expectations, and collaborate with cross-functional teams.

Directing the work of aligned analysts, providing day-to-day client support, complex processing, data issue resolution, audits, report generation.

Maintaining accurate benefits documentation, including Process Requirements, Standard Operation Procedures (SOPs), and task assignments.

Managing daily operations, open enrollment, and ACA processes.

Anticipating and managing client escalations, complaints, and corrective actions to closure within agreed deadline.

Ensuring adherence to internal and external audit requirements.

Serving as an expert in Workday/Health and Welfare Benefit Administration.

Developing and deliver ongoing training to support new operations processes.

Identifying potential process improvements, contribute to Change Requests, and ensure compliance by the team.

Providing constructive feedback to colleagues, fostering performance improvement and contributing to broader team goals.

Requirements

5 years of experience in Health and Welfare Benefits administration in a high-volume environment.

Experience with outsourcing systems and application platforms, i.e. Workday.

Experience with management/consulting experience with a focus on understanding client requirements and driving best-practice solutions

Possess problem-solving skills.

Experience in a team-oriented, collaborative, virtual environment.

Prioritise to manage tight deadlines, multiple tasks, and competing priorities.

Recognize, identify, and close gaps in processes and procedures.

Collaborate in Microsoft applications, including Excel.

Experience with Workday, ADP, Bswift, or other benefits administration systems.

Possess a Bachelor in a business-related field, or equivalent work experience.

Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.Our commitment to Diversity and InclusionAlight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.Diversity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.Salary Pay RangeMinimum :55,800 USDMaximum :88,500 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/AlightBenefitsDISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.About Alight SolutionsAlight is a leading cloud-based human capital technology and services provider that powers confident health, wealth and wellbeing decisions for 36 million people and dependents. Our Alight Worklife® platform combines data and analytics with a simple, seamless user experience. Supported by our global delivery capabilities, Alight Worklife is transforming the employee experience for people around the world. With personalized, data-driven health, wealth, pay and wellbeing insights, Alight brings people the security of better outcomes and peace of mind throughout life’s big moments and most important decisions. Learn how Alight unlocks growth for organizations of all sizes at alight.com .Our values are the essence of who we are:Champion people. We are empathetic and have created a place where everyone belongs. And we win together.Grow with purpose. We are inspired by our higher calling. We fail forward and choose progress over perfection. We are brave, show grit and grow our whole selves.Be Alight. We are a beacon that empowers others. We act with integrity and are real. And we find ways to add joy.Our Colleague ExperienceAt Alight Solutions, we are reimaging how people and organizations thrive. To deliver on this purpose, we do things differently. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Every colleague shapes how Alight can become better, stronger and brighter – together. With technology as our catalyst and humanity at our core, we advance each day toward a better future in work and life.We understand the powerful human connections that create success for organizations. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience.Are you interested in helping us shape the future of work and life for organizations, people and their families? If so, you've come to the right place.Help us reimagine how people and organizations thrive!Our story starts with a simple, universal truth: Every business is a people business. We are Alight Solutions. Reimagining how people and organizations thrive.@AlightSolutions

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