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  2. North Carolina
  3. Lumberton
  4. Technical support
  5. Desktop and Classroom Support Analyst
  • ID
    #32190192
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    DataStaff, Inc.
  • Date
    2022-01-19
  • Deadline
    2022-03-20

Desktop and Classroom Support Analyst

 North Carolina, Lumberton, 28358 Lumberton USA
 
Contract

Vacancy expired!

DataStaff, Inc. is seeking a

Desktop and Classroom Support Analyst for a contract opportunity with one of our direct clients in the

Pembroke, NC area.This position will require compliance with any COVID-19 vaccination policies that are promulgated by DataStaff, Inc.’s client and/or state, and local laws.Some work may be required after-hours and Saturday and Sunday

Responsibilities:
  • Provide technical support to the faculty, staff, and instructional spaces, including event support for Auditorium and Event rooms.
  • Manage medium complexity work efforts, desktop support (Windows and macos), audio-visual classroom support, collaboration and teaching tools (such as Webex, Zoom, Microsoft Teams), event support (including after-hours and weekend events).

Skills and Knowledge:
  • Excellent customer service
  • Able to work without assistance
  • Higher Education support units
  • Support experience with Cisco Webex Codec and Crestron technologies for use in classroom instructional spaces.
  • Desktop support experience with macOS and Windows, including limited hardware, printing, and peripheral support.
  • Software application support, including Office 365, Cisco Webex, SAS, STATA, and other related teaching applications.
  • Classroom support experience, including Crestron control systems, and especially with hybrid learning environments (Cisco Webex hardware).
  • Event support experience, specifically for Auditorium and Event rooms.
  • ITSM experience, specifically ServiceNow.
  • Digital Signage support (Visix).
  • Specialty business equipment and software (including stock ticker, trading room equipment).
  • Basic network troubleshooting experience (wireless and wired).
  • Proven Customer Service experience, with a focus on quality user experiences.
  • Must be able to lift 50 lbs without assistance.

Required Skills:
  • 3 Years - Desktop Support Experience
  • 3 Years - Classroom/Audio Visual Support Experience (Webex, Crestron)
  • 3 Years - Customer Service Experience
  • 3 Years - Troubleshooting Experience (such as Networking, Digital Signage, Hardware, Software)
  • 3 Years - IT Service Management Tool (such as ServiceNow)

Desired Skills:
  • 2 Years - Event Support Experience
  • 2 Years - Cisco Webex Hardware
  • 2 Years - Collaboration Tools (Webex, Zoom, Microsoft Teams)
This opportunity is available as a W2 position with a

competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.

Vacancy expired!

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