-
ID
#8530864 -
Job type
Contract -
Salary
TBD -
Source
Kelly IT -
Date
2021-01-23 -
Deadline
2021-03-24
Field Service Technician
North Carolina, Hickory / lenoir, 28601 Hickory / lenoir USAContract
Vacancy expired!
Field Service Technician, Hickory, NC 28601
Kelly Services is seeking a Field Service Technician with experience within a technical service environment and knowledge of MS Office. 1 year + or can have just graduated from a Technical program. Provides onsite monitoring of the EMA50 Mobile System (Robot) within a supermarket or supermarkets. May evaluate and repair services of devices / solutions, according to service contract requirements. Candidate should have examples of being a trustworthy employee and examples of exemplarity customer service. Personality counts in this position for one of our top clients Hickory, NC.Length: (Contract W2)- (Possibility to extend or convert) Pay Rate: $17.50/hr. (W2) Schedule: 7am-4pm (may be a bit flex), 1 Hour Lunch Break, Overtime will be required. Dress Code: Rubber Soled shoes (no sneakers), can wear nice jeans with Golf Shirt. No T-shirts or Hats. Training: Training will be paid. Will train with Engineer for 1-2 days prior to start of assignment. Candidate will be supplied with a Laptop/Bag. Candidate needs a cell phone to communicate with Manager of Technical Project.Overview of Position and Responsibilities:- Candidate will be on their feet following robot around entire store 2x per day. It takes about 2 hours for the robot to complete the program. The other times the candidate will be uploading data and creating reports.
- Consistently demonstrates positive customer interaction skills, responsiveness, actively listening and mentoring from other more senior Field Service Technicians or Management.
- Will be standing most of the day following the Mobile System throughout the store.
- May also perform basic troubleshooting, physical / mechanical repairs, inspection, retrofits, firmware and software updates, cleaning, testing and return to service, verifying operation of the device.
- Calibration and maintenance tasks of the tools/equipment used in the operation. - Keeps tools and testing equipment in good working order. - Develops and demonstrates expertise in repair tasks that require advanced skills (i.e. advanced soldering, board reflow, special downloading, etc)
- Recording hours worked onsite.
- Learns and demonstrates the ability to create work instructions, check sheets, or other process documentation
- Utilizing excellent customer service skills and responsiveness to the customer and company management while keeping the public's safety top of mind.
- High school or equivalent
- 2 years in a technical services industry or has completed a Technical Education program recently.
- Must have reliable transportation with capability to carry spare parts inventory.
- Must be physically able to climb, bend, kneel, and lift and carry up to 50 lbs.
- Must have good working knowledge of MS office.
- Strong organizational, time management and communication skills
- Driving records must be maintained that meets with company internal policies
- Must also be able to work independently and possess a good work ethic.
- Public Relations
- Prevent shoppers from getting too close to Mobile System (MS)
- Prevent shoppers from getting between MS and shelf
- Use guided responses to on-site customers questions and inquiry
- Contribute to the positive image of the company with both customers and staff
- Activities
- Start-UP
- Power on / Power Cycle the Mobile System (Cannot be powered on unattended)
- Verify that self-test has completed successfully
- Follow checklist for Self-Test Failure
- Resolve inability to un-dock
- Operation (Run)
- Run Execution
- Prevent collisions
- Prevent Mobile System from traveling through spills
- Monitor Mobile System through a visualization tool (laptop will be provided)
- Run Exceptions
- Verify Mobile System is not repeatedly trying to enter a blocked aisle
- Recovery from "Trapped" state
- Response to Localization loss
- Response to SW process crash
- Response to "Stuck" light curtain
- Call for Support if exception cannot be resolved
- Under Remote Engineering or Managed Services supervision - Perform SW & Configuration updates as necessary
- Step by step instruction with screen shot documentation.
- Under Remote Engineering or Managed Services supervision - Troubleshoot minor issues (No open cabinetry or electronics should be exposed)
- Under Remote Engineering or Managed Services supervision - No Hardware Updates other than firmware/SW updates
- Run Wrap-up
- Verify that Mobile System has correctly docked and is charging
- Resolve inability to dock
- Safety
- Trigger E-Stop
- E-Stop Recovery
- Environment
- Validate that Store is ready for Job per checklist (i.e. aisles not blocked)
- Reports
- Document any incidents
- Review generated Panoramas per specifications
- Collect Debug data / Logs
- Upload Debug data / Logs
- Report any exceptions with Support Desk.
- Work with Engineering & Service Area Managers to collect aggregate data of successes, failures and other issues to help inform operation, business, engineering departments
- Support and document reliability experience and improvements
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