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  • ID
    #31196339
  • Salary
    TBD
  • Source
    Eaton Corporation
  • Date
    2022-01-12
  • Deadline
    2022-03-13
 
Full-time

Vacancy expired!

The primary function of this position is to provide end user support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with minimal supervision. Our customers include all of Eaton’s users (local and remote). The primary work location is in Fayetteville, NC. Occassional travel to Pinehurst, NC is required when remote support is not possible.This includes:Working on tickets and meeting defined service level agreements for the resolution of: incidents, requests, changes, and problems, as well as tasks assigned as part of one of those ticket types.

PC/device lifecycle management - replacing outdated end user and infrastructure hardware when needed and planned for. This includes provisioning, asset management, and disposal.

Ensure compliance with defined policies and procedures around end user client security and infrastructure, site IT disaster recovery planning, as well as participation in IT projects that require coordination, communication and/or implementation.

Provides assistance to remote technical resources who administer network switches, servers and other IT infrastructure.QualificationsBasic Qualifications:Associate degree or high school diploma plus 2 years IT experience required

(Bachelor degree preferred)

Position CriteriaMS Windows Operating Systems

MS Office Suites

Hardware - PC’s, laptops, mobile devices, PC peripherals

Working knowledge of other IT infrastructure – network, servers, storage, phone systems

Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.

Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology

IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management

Preferred Qualifications:Bachelor degree

ITIL foundations certification

CompTIA A+ certification

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from usEaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees.We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger.We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody.We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Job: Information TechnologyRegion: North America – US/Puerto RicoOrganization: Corporate SectorJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 10 % of the TimeEaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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