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  • ID
    #5115726
  • Job type
    Full-time
  • Salary
    TBD
  • Source
    KIPP
  • Date
    2020-10-23
  • Deadline
    2020-12-22
 
Full-time

Vacancy expired!

Job Description

ROLE OVERVIEW:

KIPP Charlotte Public Schools is looking for an

Information Technology Specialist to work from November 2020 - June 30, 2021whois committed to ensuring that every student has the opportunity for a college preparatory education. Reporting to the Director of Finance and Operations, this position assists regional and school staff and students in maintaining and using technology to meet KIPP Charlotte instructional objectives. The IT Specialist will have responsibility for network upkeep and maintenance, hardware support and repair, and software installation and support. The IT Specialist will pride himself/herself on delivering a high level of customer service, working collaboratively to solve problems, and engaging in professional development opportunities.

MAJOR RESPONSIBILITIES AND DUTIES:

Essential duties of this position include, but are not limited to:

Staff and student technology support

  • Work collaboratively with regional and school administrators to creatively problem solve around technology issues that arise
  • Provide reliable and excellent customer service to all staff, students, and families
  • Troubleshoot software and hardware issues over the telephone and in person for students and staff
  • Configure new computers, iPads, and other devices at all KIPP Charlotte school sites, occasionally transporting equipment as needed
  • Research solutions to technology problems; serve as resource to staff in answering questions and assisting in effective utilization of technology
  • Provide staff training on a variety of technology issues
  • Install and troubleshoot other classroom technology (projectors, document cameras, Smartboards, etc.)
  • Track all end-user help desk needs in ticketing system; Maintain accurate time spent, notes and other documentation in ticketing system

Equipment management and compliance

  • Assist with purchase and acquisition of new technology and equipment
  • Maintain accurate inventory of all technology and equipment
  • Maintain records on the configuration, installation, warranty, licenses, and allocation of computer software, hardware, and/or network systems

Network support and maintenance

  • Install, maintain, and repair network equipment and software
  • Maintain network security to protect against viruses, hackers and other damages
  • Maintain confidentiality and integrity of electronic records
  • Create systems to support appropriate internet usage by students

Compliance

  • Follow and maintain knowledge of all KIPP Charlotte policies and procedures
  • Comply with applicable state, local and federal laws, rules and regulations
  • Provide regional support to the annual eRate filing process

Other (as needed)

  • Assist in the preparation of technology grant applications
  • Assist with various projects such as school year start up preparation and staff PD events
  • Professionally represent KIPP Charlotte in interactions with parents, community, staff, and students; resolve conflict in a professional manner
  • Assist in maintaining KIPP Charlotte website
  • Other duties as assigned

Qualifications

QUALIFICATIONS:

Education and Knowledge:

  • Bachelor degree or two-year certificate from college or technical school; or equivalent combination of education experience
  • Prior experience working in help desk, network set-up and troubleshooting strongly preferred

Skills:

  • Excellent interpersonal skills
  • Track record of excellence in customer service with various stakeholders
  • Strong written and verbal communication skills
  • Ability to prioritize tasks and meet strict deadlines; strong organizational and planning skills
  • Ability to be flexible and adapt to changing priorities
  • Must have demonstrated competency in wide spectrum of functions and must have the ability to provide support for:
  • Windows
  • Google platforms
  • Network connectivity
  • User accounts and authentication
  • Software (ex. MS Office, Adobe Acrobat)
  • Printing
  • Hardware (PC, laptop, ENO/Smartboards, projectors, doc cams, iPads, Apple IOS)
  • Email and Web
  • Various application platforms in use by teachers and students (Zearn, Seesaw, Zoom, Nearpod, iReady, Grapevine, Eureka, mCLASS, Amplify, Great Minds)
  • Ability to express KIPP’s mission and purpose to a variety of stakeholders and audience

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Additional Information

Compensation

We currently offer a competitive salary and a comprehensive benefits package including:

  • Healthcare (medical, vision, and dental) provided at no cost for employees and a generous discount for dependents
  • Enrollment in a 403(b) with employer match
  • KIPP Charlotte technology equipment, including a laptop and phone
  • Generous time off:
    • PTO starting accrual that equals 7 days a year, 10 days after serving several years with KIPP Charlotte Public Schools
    • Teacher work days after long breaks
    • 26 holidays a year including a week off at Thanksgiving and all major national holidays

All your information will be kept confidential according to EEO guidelines.

Vacancy expired!

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