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  • ID
    #49581340
  • Job type
    Contract
  • Salary
    TBD
  • Source
    AccruePartners
  • Date
    2023-03-28
  • Deadline
    2023-05-27

Vacancy expired!

CX Usability Lab & Operations Support Associate in Charlotte, North Carolina Posted 08/18/22

THE TEAM YOU WILL BE JOINING:
  • Fortune 100 Financial Services Company
  • 100-year history of dedication to customer satisfaction, success and growth
  • Tremendous growth and new business strategy leading to the need for new talent
  • Significant investments in cutting-edge technology

WHAT THEY OFFER YOU:
  • Culture: Excellent work environment that fosters collaboration
  • Growth: Ability to make an impact on the direction of the organization
  • Opportunity: Gain hands-on experience working with cutting-edge technology
  • Stability: Recent financial performance of the company has reported record profits

WHY THIS ROLE IS IMPORTANT:
  • Support the CX research team with research recruiting, lab scheduling, and coordinating lab events.
  • Collaborate with research partners, product management UX designers, internal SME's and vendors
  • Monitors all the tasks and initiatives associated with digital transformation/research programs.
  • Set deadlines, assign responsibilities, monitor and report project status CX researchers
  • Proactively identify risks and recommend alternative solutions when planned schedule is jeopardized
  • Manage day-to-day operations of the CX Usability Lab, including technical operations of the lab.
  • Manages lab budget and inventory including purchasing of supplies and services ensuring that they are necessary, reasonable and project related.
  • Tracking lab financing and budgeting
  • Craft recruitment plans for studies with complex target audiences; This may involve coordination with other teams or vendors to source niche profiles
  • Contact potential participants to schedule a research session, and manage participant expectations on time investment and all pertinent project details
  • Ensure all non-disclosures and consent forms are signed by participants prior to their participation

THE BACKGROUND THAT FITS

Required Skills:
  • 2+ years' required, 3+ preferred CX experience
  • Eagerness to learn
  • Excellent time and project management skills with managing multiple task.
  • Exemplary written and oral communication
  • Ability to flexibly switch between teamwork and individual work.

Vacancy expired!

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