-
ID
#49581340 -
Job type
Contract -
Salary
TBD -
Source
AccruePartners -
Date
2023-03-28 -
Deadline
2023-05-27
CX Usability Lab & Operations Support Associate
North Carolina, Charlotte, 28201 Charlotte USAContract
Vacancy expired!
CX Usability Lab & Operations Support Associate in Charlotte, North Carolina Posted 08/18/22
THE TEAM YOU WILL BE JOINING:- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
- Support the CX research team with research recruiting, lab scheduling, and coordinating lab events.
- Collaborate with research partners, product management UX designers, internal SME's and vendors
- Monitors all the tasks and initiatives associated with digital transformation/research programs.
- Set deadlines, assign responsibilities, monitor and report project status CX researchers
- Proactively identify risks and recommend alternative solutions when planned schedule is jeopardized
- Manage day-to-day operations of the CX Usability Lab, including technical operations of the lab.
- Manages lab budget and inventory including purchasing of supplies and services ensuring that they are necessary, reasonable and project related.
- Tracking lab financing and budgeting
- Craft recruitment plans for studies with complex target audiences; This may involve coordination with other teams or vendors to source niche profiles
- Contact potential participants to schedule a research session, and manage participant expectations on time investment and all pertinent project details
- Ensure all non-disclosures and consent forms are signed by participants prior to their participation
- 2+ years' required, 3+ preferred CX experience
- Eagerness to learn
- Excellent time and project management skills with managing multiple task.
- Exemplary written and oral communication
- Ability to flexibly switch between teamwork and individual work.
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