Commercial Loan Servicing SpecialistThis position ensures efficient and accurate servicing of commercial real estate loans. Minimizes risk by handling items timely and in accordance with bank, investor, and regulatory guidelines. Servicing activities include but are not limited to: processing tax payments, completing escrow analysis, researching tax issues, addressing customer inquiries and resolving loan servicing requests, maintaining loan system data, supporting internal and external audits, and participating in department and system projects.Key Responsibilities and DutiesCommercial loan servicing or relevant financial services industry experience required, primarily Commercial Real Estate taxes and escrow analysis.
Experience with researching taxing authority websites for tax issue resolution.
Use independent discretion and take ownership in problem resolution of complex or escalated customer service issues, working closely with sales associates, underwriters, closers, portfolio managers, and other internal teams as necessary.
Drive the external and internal customer experience, build strong relationships through the efficient and professional handling of loan servicing requests, and solicit customer feedback.
Participate in customer focused projects to streamline processes and support business initiatives.
Complete comprehensive audits of newly booked loans to ensure accurate documentation and loan system data integrity.
Process check and wire disbursements for the portfolio within delegated authority.
Participate in the completion of internal and external audits.
Comply with all applicable policies and procedures to ensure consistent and efficient servicing and proactively suggest procedural changes.
Identify system enhancements for process streamlining and participate in comprehensive testing of system upgrades (ATLAS, OnBase, Customer Self-Service Portal).
Assist with metric preparation, special projects, and assignments as needed.
Qualifications3 Years Required; 5 Years Preferred
Vocational and/or Technical Education, Preferred
Physical RequirementsPhysical Requirements: Sedentary Work
Preferred EducationVocational and/or Technical Education
Career Level4ICRequired Qualifications3 years of banking lending experience
Preferred QualificationsFamiliarity of commercial loan servicing processes & loan documentation
Experience with Commercial Real Estate taxes, taxing authority websites & escrow analysis processes
Excellent verbal and written communication skills
Working knowledge of Microsoft Office Products, including Word/Excel
Strong analytical and problem-solving skills
Strong organizational and prioritization skills
#LI-CS2Base Pay Range: $22.16/hr. - $36.93/hr.Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewAs a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.COVID-19 VaccinationTIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: firstname.lastname@example.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .
BA with Commercial Lending exp
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