ID
#46048613
Job type
Permanent
Salary
TBD
Source
Bank Of America
Date
2022-09-27
Deadline
2022-11-25

Application Triage Support - Production Services Specialist

North Carolina, Charlotte, 28201

Permanent

Vacancy expired!

Job Description:

What's it like working at Bank of America? It's an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.

We'll help you:

Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success. Leverage the global power of our company by working closely with you in a remarkable professional and partner network. Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics. Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities. Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We're a company that believes in each other and our communities

Unfailing belief in responsible growth Dedication to supporting the communities we serve Involvement and support of dozens of Employee Network Groups Continuous training and development to help people succeed, regardless of their background or experience A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world Fostering internal mobility to grow and retain talented teammates

Senior role that provides front-line support to end users responding to issues related to Incidents and Problem Management Governance for multiple applications, with the primary focus on triage leadership of all business impacting incidents. Responsibilities include understanding and ensuring compliance with the Incident Management and Problem Management policies and procedures. This role is the key focal point for the customer/client/associate experience and owns restoring complex/major production incidents under tight Service Level Agreements and pursue root cause and problem resolution follow-up.

Job Description

Production Support is responsible for running the day to day operations of the SIPH applications.SIPH is a tier 0 suite of applications providing critical services to the bank. . Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period. Assesses initial severity, gather impacts, creates or updates Remedy tickets. Lead triage calls, keeping the necessary focus on restoral, making sure all necessary teams are engaged and focused on their tasks, and providing updates to leadership and stakeholders regarding progress toward restoral via tools, email and phone. Must be flexible, adapt easily to changing priorities and be able to learn about a variety of technologies very quickly. Review and decisioning infrastructure and application changes. Work closely with our application development team on miscellaneous items.

Additional responsibilities include:

- Identify opportunities for monitoring and automation.

- Drive Prost Problem management process to get to root cause and corrective items.

- Partner with monitoring team to develop tools, dashboard, Reports, alerts or process using various tools like Splunk, Introscope etc. to aid and improvise monitoring and day to day tasks to reduce resource overhead.

- Evaluate and participate in Changes/Releases.

- Identify stability and risk items in Production, work with various teams to remediate and ensure environment availability, stability and resiliency.

Primary Skill

Java

Secondary Skill

Abstract Reasoning

Tertiary Skill

Attention to Detail

Required Skills

• Excellent analytical and problem solving skills

• Must work well under pressure

• Ability to manage multiple priorities

• Ability to communicate effectively across all levels

• Able to work independently and as a part of the team

Desired Skills

• Previous Production Support experience • Experience in diagnosing complex technical issues. • Working knowledge of Unix {or Unix derivatives} including shell scripting, application monitoring tools {ex: Splunk, AppDynamics}, and job scheduling tools {ex: Autosys} • Understanding of Java and J2EE technologies

Shift:1st shift (United States of America)

Hours Per Week:40

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