ID
#32063505
Job type
Permanent
Salary
TBD
Source
Motion Recruitment
Date
2022-01-18
Deadline
2022-03-19

IT Support Technician

North Carolina, Charlotte, 28201

Permanent

Vacancy expired!

Job Description The Ideal candidate will provide technical support assistance in a service desk environment. They will serve as the primary point of contact for technical support services; respond to customer incidents, requests, and inquiries; perform ticket resolutions and escalate tickets as needed; routinely communicate and coordinate with end-users and other ITS teams to resolve issues; and troubleshoot via telephone or remote technology.

Desired skills and tech • Diagnose, repair, upgrade, and maintain all PC related hardware and software • Aid customers concerning the use of computer hardware and software, including printing, installation, enterprise applications, electronic mail, and operating systems. • Perform First Contact Resolution (FCR) • Route major hardware or software incidents to the appropriate Vendors; Applications teams; or Service Management teams for resolution. (If unable to resolve through remote control) • Provide operational support for a variety of customer system platforms including Tablet; Desktop; Laptop; and zero client hardware • Provide support for enterprise software such as O365 & Windows Operating systems and proprietary software as needed • Provide operational support for user identity management, user name provisioning, system access, and password management. (Active Directory) • Analyze and clearly communicate (both Written & oral) issues requiring IT Strategic decisions • Develop/Maintain documentation for proper maintenance of Knowledge Article.

The Offer - $21/hr hybrid position -6 month contract to start January 6, 2022

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
Motion Recruitment, provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today's highest demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results is an exemplary track record with candidates and clients.

Vacancy expired!

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