-
ID
#31956784 -
Job type
Full Time -
Salary
TBD -
Source
Toshiba America Business Solutions -
Date
2022-01-16 -
Deadline
2022-03-17
Field Support Technician - Toshiba
North Carolina, Charlotte, 28273 Charlotte USAFull Time
Vacancy expired!
- Maintain, service, and repair office equipment at customer locations in assigned territories in an effective and efficient manner. This includes but is not limited to diagnostics, installation, modifications, upgrades, repair, removal and retrofits of office products. Ensure machines are maintained in a clean and proper manner.
- Complete assigned field calls according to priority while executing proper time management.
- Coordinate with dispatch and keep them informed of all re-routeactivity as appropriate. Advise management of problem areas as needed.
- Maintain service benchmarks set by TBS and industry standards to ensure customer satisfaction.
- Manage car inventory to ensure adequate part levels are available in order to service machines.
- Maintain tools and test equipment to ensure they are in service-ready condition. May rebuild components in shop to develop technical skills for field assignments.
- Practice PM procedures and repair techniques to build proficiency for field assignments.
- Complete service training as required by TBS.
- Complete basic dealer and manufacturer training on specified systems.
- Attend department meetings as required.
- Ensure service activities are accurately documented according to service practices using automated systems and/or established reports. This includes but is not limited to call, mileage, and expense reports.
- Conduct job responsibilities in a safe and efficient manner according to TABS safety policies and procedures.
- Comply with all local, state and federal safety and health regulations, programmatic standards, and special safety concerns identified by TABS for use in specific areas or with clients/customers.
- Perform other related duties as assigned.
- High School Diploma or GED.
- Minimum of one year of experience in technical repair and service of copier/office equipment.
- Demonstrated experience with document management, MFP and print 6 months of Shop Tech experience a plus.
- Good customer service skills and ability to multitask, prioritize assignments and work independently.
- Must be computer literate and have good electro-mechanical with customers.
- Requires a valid driver’s license and reliable insured vehicle.
- Ability to lift 50lbs. The job involves frequent bending, lifting and reaching.
- TABS is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.
- Group health coverage (medical, dental, & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Pet Insurance
- Company provided life insurance
- Employee discounts
- Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days
Vacancy expired!
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