Network / System Engineer V

Vacancy expired!

Description:

Looking for a professional engineer with in-depth knowledge of Contact Center.

Key Responsibilities & Professional Competencies • Provide program guidance and develop program timelines from an engineering point of view in partnership with our program management office • Directly support business initiated projects. • Direct and communicate with leadership on status of programs and open issues. • Develop ROM/SOW quotes for projects for equipment placement, licensing • Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests. • Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), SonRibbon, LAN/WAN, VoIP, SIP and Session Management. • Develop and write procedures/documentation for installation, and configuration of Avaya Communication Manager, Avaya Application Enablement Servers, Avaya Call Manager Server. Professional Competencies (Must Haves) • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization. • Experience in program communication and program management • Communication skills a must, powerpoint, visio, structured program updates • Must be highly motivated and a self-directed individual. • 8+ Years Call Center experience. • BA or BS in Telecommunications, Data Communications or Computer Science. 1-3 years of experience in LAN/WAN networking. • Strong hands-on knowledge of Avaya ACM, Avaya CMS, Avaya Session Manager, Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft • Strong knowledge of session border controllers; SonRibbon GSX/7k Session Border Controller and SIP/TDM Trunking. • Extensive PBX/ACD experience, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis. • Knowledge of CTI, LAN/WAN communications, switches and routers. • Knowledge of SIP, RTP/RTCP, ISDN, H.323, H248, MGoogle Cloud Platform, codecs is required. • Experience with configuration and support experience in a complex multi-layered network environment. • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team. • Experience working under tight deadlines and high pressure environment. • Excellent troubleshooting and analytical skills. • Capable of quickly learning new technologies and procedures, as well as being willing to train others in procedures mastered as part of implementations. • Certifications: • SIP school Candidates must have Avaya Communication Mgmt Experience. Please do not submit any candidates without. Project/Program Management Experience is also required. Candidates must be able to work onsite in Charlotte immediately.

EEO Employer%3? C/p> Apex Systems is an equal opportunity employer. We? do not discriminate or allow discrimination on the basis of? race, color, religion, creed, sex (including pregnancy%?2C childbirth, breastfeeding, or related medical conditions)%2? C age, sexual orientation, gender identity, national origin%?2C ancestry, citizenship, genetic information, registered dome? stic partner status, marital status, disability, status as%2? 0a crime victim, protected veteran status, political affiliati? on, union membership, or any other characteristic protected ? by law. Apex will consider qualified applicants with criminal%?20histories in a manner consistent with the requirements of ap? plicable law. If you have visited our website in search of? information on employment opportunities or to apply for a p? osition, and you require an accommodation in using our websi? te for a search or application, please contact our Employee%?20Services Department at or 8? 44-463-6178.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Vacancy expired!