-
ID
#49532189 -
Job type
Contract -
Salary
TBD -
Source
Dew Softech Inc -
Date
2023-03-24 -
Deadline
2023-05-23
Sr SAP CS Functional
North Carolina, Cary, 27511 Cary USAContract
Vacancy expired!
Position: Sr SAP CS Functional Location: Cary, NC Duration: 6+ months Rate: OPEN Interview: Video Job Description: Senior SAP CS Functional Responsibilities:
- Define project scope, goals and deliverables that support the business goals and requirements in collaboration with colleagues, senior management and stakeholders from Customer Services team.
- Facilitate Gap analysis and Business process mapping "As Is" vs "To Be" workshops with IT and Business Partners.
- Proactively manage changes in project scope to maximize success and minimize risk to stakeholders and the company
- Meet with stakeholders to take detailed objectives and clarify specific requirements for the agreed scope of the project(s).
- Develop complete project plans and associated communications documents.
- Apply Siemens Healthineers project them to involved parties throughout project life cycle.
- Conduct project postmortems and create a recommendations report in order to identify Successful and unsuccessful project elements.
- Help visualize big picture of End to End Service setup to provide technical design for project that requires strong technical knowledge of ERP SAP CS / SD module & field services mobile solutions and other web based solutions.
- 10+ years of experience in Customer Services area preferably in SAP CS modules. Hands-on expertise in SAP SD CS modules required.
- Communicate with the business SMEs to understand the Customer Service processes and able to provide IT solutions.
- Communicate with App developers and SAP development team on various issues, changes and projects.
- Participate in Release Management and Projects and write technical requirement specification documents to provide to UI App developers and SAP backend team.
- Experience with small to medium scale in different technologies like SAP, ServiceNow, Mobile technologies
- Documentation of Work specifications, co-ordinate and able to work with other IT departments for various projects or in resolving tickets/ issues.
- some ABAP experience
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