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  • ID
    #8407419
  • Salary
    TBD
  • Source
    Public Consulting Group
  • Date
    2021-01-21
  • Deadline
    2021-03-22

Vacancy expired!

OverviewNew York State has a team of staff to support the NYS Department of Health (NYSDOH) and Local Health Departments (LHDs) to perform COVID-19 contact tracing in communities across NYS. The aim of this initiative is to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team supports the isolation and quarantine of individuals, as appropriate in cooperation with the LHD. This includes virtual needs checks and referral to community resources as needed. NYS contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. This will fortify efforts to control the pandemic in NYS.ResponsibilitiesAs a Regional Training Specialist (RTS), you’re responsible for facilitating the first two weeks of the new hire onboarding process to ensure all contact tracing staff and supervisors are properly trained so they can perform their related job responsibilities. You will be responsible for accumulating Frequently Asked Questions (FAQ) for your region and working with the Program Training Manager (PTM) to address the FAQs. In addition, you will be responsible for working with the PTM to coordinate on training needs at the regional level, develop training materials specific to your region, and ensure all training material for the NY Contact Tracing Initiative remains up to date.You'll report to the Regional Team Manager and work closely with the PTM as well as the other RTSs across the state.Your responsibilities will include:Act as the key liaison between the VCC Staff and the Program Training Manager to ensureyour region hasthe appropriate training material in place and training materials remain current.

Tracking and understanding the various policy and system (CommCare) changes to identify training gaps and coordinate with the PTM and/or NYSDOH as appropriate to ensure staff has training on all current processes

Provide training on all necessary systems required for VCC staff to perform job functions, including but not limited to: Microsoft Teams, CommCare, and Amazon Connect

Provide training on regional and county specific workflows, in consultation with DOH Regional Support Teams for programmatic appropriateness, and update training materials to reflect any process changes or new instructions to staff as appropriate

Facilitate the onboarding process for new hires including creating and updatingonboarding guides for new hires.

Participate in regularly scheduled meetings and collaborate with RTS across the state to promote best practices and ensure consistent policies and procedures are implemented

Participate in regularly scheduled meetings with the Regional Team Manager to ensure consistent communication, best practices and attention to workflow is conveyed and appropriately disseminatedEnsure all employees are trained to perform job functions while facilitating refresher training and makingmentoring arrangementsas needed.

Ensure sharing of and adherence to best practices among peers by applying a consistent approach to training contact tracing staff and supervisors in coordination with the RTM andPTM

Hold regular forums for your region to review FAQs and share best practices.

Assist with VCC Forum Trainings as regional subject matter expert.

Employment is contingent on completion of a background check by NY State.

QualificationsCurrent NYS residency

A minimum of a bachelor’s degree is preferred. Experience in clinical medicine and/or public health a plus.

Knowledge of NYS Contract Tracing Initiative processes

Experience working in an educational setting is strongly preferred

A flexible, adaptive and composed attitude with theability to interact professionally with culturally diverse individuals

Excellent organizational and communication skills

Critical thinking and sound judgment required

Ability to handle confidential information with discretion and professionalism.

Phenomenal work ethic with a positive attitude

Ability to speak, read, and write English clearly and concisely. Fluency in a second or multiple languages would be a plus.

Own telephone, computer, wireless internet (Wi-Fi) and electronic equipment (A partial reimbursement to maintain unlimited phone and data access will be provided.)

Access to a working PC with Windows 10, Antivirus Protection: Windows Defender and Windows Firewall; or Mac with Apple OS X 10.13, Antivirus Protection: Sophos; and personal mobile device (a headset is preferred)

Position Details:100% remote

Position is expected to be a 5 month engagement withthe possibility to extend as needed

Regional Training Specialists will report to the Regional Team Manager while performing the functions of this position.

EEO StatementPublic Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.New York State is an Equal Opportunity EmployerIt is the policy of the State of New York and its contractors to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without unlawful discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.Refer this job to a friendConnect With Public Consulting Group!Not ready to apply?for general consideration.Job LocationsUS-NYPosted Date4 hours ago(1/20/2021 5:35 PM)Job ID2021-6092of Openings1CategoryOperation SupportPublic Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

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