Director of Professional Services

Job Description

The

· Execution of client delivery including strategy, technology, and process.

· Ensuring client satisfaction, delivery excellence, and customer value.

· Meeting financial targets and the team’s chargeability targets

· Collaborating with Sales to ensure project scope is met and we are delivering superior services that exceeds expectations.

· Enabling training and support for Services team members that they need to deliver high quality services to our customers.

· Collaborating with peers in Services leadership and PMO to provide thought leadership regarding trends, technologies and the needs of customers.

· Serving as an escalation for customer issues

· Collaborating with sales to create new Statements of Work and service offerings.

· Conducting performance management evaluations of staff in accordance with the department goals.

· Supporting our training and assessment standards to educate the professional services team members on their respective technologies, product(s) and services offerings.

Qualifications

· 7+ years’ experience in a Director / Practice Leader role leading Professional Services projects utilizing both technical and non-technical resources

· 5+ years managing people managers as well as highly skilled senior technical resources

· Bachelor’s Degree - Business or Technology or equivalent experience

· Technical and/or Project certifications a plus

· Experience managing technical service offerings as well as creating new offerings based on customer and market need

· Extensive experience at defining, implementing, and continually improving standards processes and procedures utilizing industry best practice

· Experience successfully working within a matrix organization structure

· Demonstrated ability to complete projects on time, on budget and with the approved scope

· Demonstrated leadership, organizational and communication skills

· Strong customer skills

· Ability to develop clear action plans and drive processes and implement procedures

· Results oriented with the ability to prioritize multiple objectives

· Expert at managing large complex technical integrated projects/programs

· Excellent leadership skills, including the ability to develop and motivate high-performing and diverse teams

· Experience using Microsoft Office applications, including SharePoint and Excel

We are an AA/EOE employer.

Additional Information

Come experience our spirited culture and work with a smart, dedicated and high-energy team in a stable and fast-growing company! Here is a small sample of the benefits and perks we offer:

• Casual dress code everyday
• Comprehensive Medical, Dental and Vision
• Matching 401k
• Generous PTO policy
• Commuter Benefits
• Happy Hours and other fun events
• Game/Break room and snacks
• Bagel Wednesdays

Position based in ourNew York City headquarters is in midtown conveniently located near Penn Station, Port Authority and Times Square.

We are an AA/EOEEmployer.