Professional Assistant I – Information Technology Operations – Information Technology Services (ITS)

SCCC REFERENCE #: 23-51 DATE: August 30, 2023 TITLE: Professional Assistant I – Information Technology Operations – Information Technology Services (ITS) CAMPUS: Ammerman Campus in Selden START DATE: Fall 2023 TYPE OF APPOINTMENT: Full Time RANK: Faculty POSITION DESCRIPTION: Announcement is hereby made for a 12-month, full-time, Professional Assistant in the IT Operations Department in the Office of Information Technology Services on the Ammerman Campus in Selden. Suffolk County Community College is an open admissions institution committed to serving a diverse student population in a variety of degree and career programs.This is a Unit III position covered under the Faculty Association of Suffolk County Community College collective bargaining agreement with the college.JOB DESCRIPTION:The IT Operations Professional Assistant provides administrative support for various programs for which the office is responsible. The position reports to the College Assistant Dean for IT Operations. Specific duties include the following:

Updates and maintains digital and physical personnel records for all members of ITS.

Directs support of the Student Device Loan program, including planning and execution of the application and loan processes.

Working closely with the Assistant Dean and their Administrative Assistant, helps with budget planning, implementation and support of related processes for budget transfers and purchasing.

Maintains physical and digital records of all ITS purchases.

Works with the Suffolk Help staff, IT-Help and Academic Computing Centers to support students and faculty.

Works as IT Operations’ primary graphic designer to produce, update and distribute documents, such as the Student Guide to Technology, to the college community.

As needed, assists the Suffolk Help staff with responding to phone, email and chat from the college community.

Works as part of the team that plans and hosts IT events (i.e. Suffolk Help Training Day, SUNY COA Regional Forums); handles all aspects of coordinating technology events, such as SUNY COA, staff retreats, ACC training.

Works in a team environment for all IT Operations and ITS support of the college.

Negotiates and processes annual software contracts, such as the SUNY bill for technology services, Adobe, and Microsoft.

Performs all other duties requested by the Assistant Dean and Vice President for Information Technology Services.

MINIMUM QUALIFICATIONS:

Required

Bachelor’s degree in technology, management, accounting, marketing or related field

Experience supporting end users’ technology on a help desk in a higher education environment

Experience producing graphic publications using Adobe Creative Cloud Suite

Must exhibit outstanding customer service skills

Must be able to effectively communicate with team members, trainers, and management

Proficient in Microsoft Office

Preferred

Project management certification (PMP)

Experience working in an IT unit in a community college

Office or Excel certification(s)

NON-DISCRIMINATION NOTICE:

Suffolk County Community College does not discriminate on the basis of race, color, religion, creed, sex, age, marital status, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, equal pay compensation-sex, national origin, military or veteran status, domestic violence victim status, criminal conviction or disability in its admissions, programs and activities, or employment. This applies to all employees, students, applicants or other members of the College community (including, but not limited to, vendors and visitors). Grievance procedures are available to interested persons by contacting either of the Civil Rights Compliance Officers/Coordinators listed below. Retaliation against a person who files a complaint, serves as a witness, or assists or participates in the investigation of a complaint in any manner is strictly prohibited.The following persons have been designated to handle inquiries regarding the College's non-discrimination polices:Civil Rights Compliance OfficersChristina VargasChief Diversity Officer/Title IX CoordinatorAmmerman Campus, NFL Bldg., Suite 230533 College Road, Selden, New York 11784-2899vargasc@sunysuffolk.edu(631) 451-4950orDionne Walker-BelgraveAffirmative Action Officer/Deputy Title IX CoordinatorAmmerman Campus, NFL Bldg., Suite 230533 College Road, Selden, New York 11784-2899walkerd@sunysuffolk.edu(631) 451-4051In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.Inquiries or complaints concerning alleged civil rights violations in the College’s education admissions, programs and activities may also be directed to:Office for Civil Rights (OCR) – Enforcement OfficeU.S. Department of Education32 Old Slip, 26th FloorNew York, NY 10005-2500Telephone: (646) 428-3800Fax: (646) 428-3843TDD: (877) 521-2172Email: OCR.NewYork@ed.govAlso see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfmInquiries or complaints concerning discrimination in employment practices may also be directed to:NYS Division of Human RightsLong Island (Suffolk)New York State Office Building250 Veterans Memorial Highway, Suite 2B-49Hauppauge, NY 11788Telephone: (631) 952-6434TDD: (718) 741-8300Email: InfoLongIsland@dhr.ny.govAlso see: https://dhr.ny.gov/how-file-complaintU.S. Equal Employment Opportunity Commission (EEOC)New York District Office33 Whitehall Street, 5th FloorNew York, NY 10004Telephone: (800) 669-4000Fax: (212) 336-3790TTY: (800) 669-6820ASL Video Phone: (844) 234-5122Also see: https://www.eeoc.gov/field/newyork/charge.cfmSuffolk County Community College is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal opportunity and non-discrimination in employment, education, access to services, programs, and activities, including career and technical education opportunities.A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.