Front Desk Agent (Quality Inn Massena)

Responsible for performing a variety of guest service activities while providing the highest level of service possible.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and/or meet the physical demands.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Greet, register, and assign rooms to guests.

- Answer telephone.

-Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.

-Make and confirm reservations.

- Program wake-up calls.

- Perform check-out services.

- Open and close shifts making cash drops as necessary.

- Provide guests with directions and information regarding the local area.

-Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.

-Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.

-Perform laundry duties as needed

Please apply in person or email you resume.