SalaryUSD TBD TBD
Service Desk ( Analyst / Associates) Miami Office ( Multiple hires)New York, Nycnewyork, 10001 Nycnewyork USA
- Monitoring and managing a ticket queue, prioritizing support tickets based on urgency
- Experience with troubleshooting PC hardware and software issues
- Strong analytical, problem solving, organizational and planning skills
- Excellent interpersonal skills; ability to interact with personnel at all levels
- The passion to learn and grow
- Experience in troubleshooting iOS, Windows 10 and Microsoft O365.
- Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN)
- Willingness to take initiative and to follow through on projects; ability to work with little direction
- An ideal candidate should have at least 6 - 8 years in a technology services role and possess B.S. in Computer Science or other applicable technical degree, have worked extensively with a range of technical issues in an enterprise environment. The candidate must be team oriented, flexible and have the ability to adapt to a fast paced and changing environment, having the right personality is as important as technical skills.