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  • ID
    #17806917
  • Job type
    Contract
  • Salary
    Depends on Experience
  • Source
    Feuji Inc
  • Date
    2021-08-02
  • Deadline
    2021-10-01

Vacancy expired!

Title: Desktop Support Technician

Duration: 6 Months ContractLocation: New York City, NY. You will need to have a good understanding of WIN7 and WIN10, experience with a ticketing system, and excellent verbal/written communication skills. Management will look to you to be professional and courteous, as well as, possessing a drive for self-improvement.

Responsibilities
  • Must be a self-starter, able to work through issues from start to finish with little assistance, and report back with root cause and recommendations.
  • Hands on experience with server hardware and be comfortable with installing parts and racking/stacking systems when necessary.
  • Hands on desktop experience (WIN7 and WIN10) and troubleshooting
  • Understanding how to setup shared folders and map drives
  • On-call is required as a part of this role. Analysts are expected to be available when necessary to take escalations from systems engineers and team leads.
  • Willing to work as part of a team and collaborate with members from the network, systems and security teams and outside vendors as well.
  • Experience with administering and maintaining Active Directory and Group Policy.
  • Should be comfortable speaking to clients regarding their technology needs and making recommendations
  • Ability to troubleshoot/resolve hardware and software issues, in a timely manner
  • Ability to work from a ticketing system and provide quality updates to clients and internal teams

Skills & Qualifications
  • Passion for delivering an outstanding client experience
  • Superior written and verbal communication skills
  • Confident and friendly phone presence
  • Must demonstrate flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment
  • Collaborative, team-player, stays “Cool Under Pressure”
  • 2-5 years of experience providing end-user support
  • 2-5 yrs. hands on desktop support experience including but not limited to:
  • Strong understanding of desktop and laptop hardware
  • Strong understanding of MS Windows 7 and 10
  • Strong understanding of mobile devices (i.e. iPhone, Android, Blackberry)
  • Strong understanding of MS Office 2010/2016/365 applications
  • 1-2 yrs. hands on Server Administration experience including but not limited to:
  • Active Directory account management
  • HP Server hardware
  • Must be authorized to work in the United States

Thanks & Regards,

Harshavardhan Reddy

IT Recruiter |

Feuji, Inc 300 E John Carpenter Fwy, Suite #160 Irving, TX, 75062 O: 972.992.1958 | E: | Linkedin: https://www.linkedin.com/in/harshavardhan-reddy-035688205/

USA | Costa Rica | India “This message is intended for the addressee and is otherwise confidential; in-keeping with applicable laws, this message may be considered a solicitation. If you would prefer not to contact you, simply let me know and I'll make sure not to reach out to you again”.

Vacancy expired!

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