(FULLY REMOTE - Top 5 Fortune 500 Company) - Data/Claims/Case Processor & Risk Investigative Specialist - $20/hr.+

Job Description:One of the most globally recognized eCommerce company is seeking an Data/Claims/Care Processor / Risk Investigative Support Specialist. The primary function of this role is responsible for case adjudication, processing cases in a detailed ways as things are changing in a dynamic way on this team. This program has a focus on DA (Driver Focus Program) so it involves anything that happens on the road (i.e. someone delivers a package and they throw it instead of politely putting it down by the door). If you see that the customer complaints and that is a case or the driver was trying to cut a corner and they deliver the package and put it on the driveway instead of by the customer's door (unsecure location). The next level is that they have partner teams in India that handle the first step (they go through about 11k cases per week). They submit issues and if it gets escalated or the DSP disagrees and appeals, then it would come to this team. This is usually the 2nd or 3rd review so it’s more complex, validating that the team in India did things correctly, reviewing a bunch of different tools to verify route trace, reviewing street photos of house, listening to the customer calls or maybe there was a message from them to receive details. Then you validate whether if the package was delivered in the street or not.The Admin / Risk Investigative Support Specialist will ultimately provide context to the appropriate team to ultimately force drivers to stop and do more training. Suspending the drivers and doing the training needed – or potentially removing them from job.Requirements: 3+ years of professional experience working within a structured environment that is measured i.e. call center, claims processing, etc. Experience handling compliance and investigation Someone who can show some type of deep dive, ownership as this person will be remote and needs to be able to drive things on their own Employees who’ve done well on this team had experience working with data/analysis Having some CRM experience would be helpful but not a deal-breaker Verbal/written communication skills as role will be communicating with partners/writing emails Basic Excel, Word, Outlook Degree in business/program management or data is a huge plusPay: $20/hr.+ (depending on experience and relevant qualification)Shift: Sunday-Thursday or Tuesday-Saturday (Standard Morning Shift) - Could be open to Monday Friday for candidates with STRONG relative skills Location: Fully Remote but high preference for candidates that can work EST hoursExceptional opportunity to join one of the most innovative and globally recognized top eCommerce corporation in the world.For consideration, please apply directly or email recently updated resume to:Chad YunAccount Recruiting Managerchayun@astoncarter.comAbout Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.