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  • ID
    #17362937
  • Job type
    Permanent
  • Salary
    $DOE
  • Source
    ACI Infotech
  • Date
    2021-07-26
  • Deadline
    2021-09-24
 
Permanent

Vacancy expired!

Greetings from ACI FULL TIME Opportunity Directly with one of our Financial Client in NYC, NY Primary Responsibilities Will Include:

  • Owning the Internal and external client satisfaction and experience
  • Perform Infrastructure & application support leadership functions, such as defining strategy, measuring application performance, impact on infrastructure, defining KPI's, and mentoring team members.
  • Balancing the day-to-day with the bigger picture and longer-term vision.
  • Responsible for establishing and managing the IT production support budget.
  • Responsible for managing Third Party Service providers, support desk etc.
  • Responsive to a distributed / highly remote user base.
  • Continue to build best in class Production support desk with service levels for identifying recurring issues and owning the resolution to completion
  • Cultivate and build a Service Level Agreement and due date focused engineering culture.
  • Collaborate with your peers and leadership to help define our technical direction and product/project roadmaps.
  • Communicate frequently with all stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction.
  • Troubleshoot production issues and support triage, reporting and correction of production software.
  • Participate in SOC 1 & SOC2 accreditation.
Job Requirements, Skills, Education and Experience:
  • Comfortable working hands-on while leading and growing a small team.
  • Demonstrated experience managing IT support teams and developing direct reports through promotion, performance review communication, accountability, motivation/engagement.
  • Demonstrated experience with any public cloud.
  • Deep understanding of how to build an efficient IT support operation including proactive monitoring and high levels of automation.
  • A history of working in fast-moving environments handling multiple, competing priorities.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Bachelor's degree in Computer Science or equivalent experience a plus.
ACI (Advanced Computing International) is a Global Technology Services, Products & Solutions Company focused on designing and delivering the next generation applications and digital experiences for businesses and consumers. We specialize in Big Data & Analytics, Digital Transformation, IT Service Management, Cognitive Solutions, Artificial Intelligence, IOT & Future Networks, DevOps, Enterprise Applications & Managed Infrastructure Services & Industry Specific Solutions. Leveraging the insights gained from working on innovative solutions and disruptive technologies, ACI develops Solutions to enhance business performance, accelerate product & applications time-to-market, harmonize Consumer Experiences and streamline their business operations. ACI works with clients across different business sectors: Financial Services, Healthcare, Manufacturing, Hi-Tech, Media, Utilities, Public sector, Retail, Telecom, E-commerce & Logistics, and Higher Education. ACI s core DNA is built on Innovation and co-existence to build a collaborative ecosystem where companies and consumers win.

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