Job Description: eCommerce Manager

Position: eCommerce Manager

Salary range: $75,000- $100,000, depending on experience, plus a discretionary bonus.

Location: Bensonhurst, Brooklyn, NY 11214

A private holding company in Bensonhurst, Brooklyn, a rapidly growing eCommerce company specializing in home appliances. With over 25 years of experience in retail and 50 years in wholesale/manufacturing, we’re dedicated to revolutionizing the appliance shopping experience. Our goal is to offer customers a seamless online shopping journey, combining expert knowledge, superior service, and cutting-edge technology.

We are seeking a passionate and experienced eCommerce Manager to lead and grow our online business. If you’re a strategic thinker with a hands-on approach, a data-driven mindset, and a passion for delivering exceptional customer experiences, we want you to join our team.

The position requires being onsite five days a week from 9 AM to 6 PM, with flexibility for after-hours and some weekend availability.

Job Summary

The eCommerce Manager will oversee the day-to-day operations of website.com, driving online sales, enhancing the customer experience, and developing strategies to grow our digital presence. This role requires a leader who can balance strategic planning with hands-on execution, collaborate with cross-functional teams, and deliver measurable results.

Key Responsibilities

eCommerce Strategy & Growth

Develop and execute an eCommerce strategy to meet sales and profitability goals.

Identify growth opportunities, including new product categories, partnerships, and promotions.

Analyze market trends and customer insights to stay ahead of the competition.

Website Management

Oversee the functionality, design, and performance of website.com to ensure an optimal customer experience.

Collaborate with developers and designers to improve site usability, speed, and mobile optimization.

Monitor and address website issues, including errors, downtime, or performance bottlenecks.

Digital Marketing

Work closely with the Digital Marketing Specialist to manage SEO, PPC, email campaigns, and social media.

Plan and execute promotional campaigns, including seasonal sales, product launches, and special events.

Track ROI on all digital marketing efforts and make data-driven adjustments.

Operations & Inventory

Coordinate with the operations team to ensure accurate inventory, smooth order fulfillment, and on-time delivery.

Implement and optimize processes for managing product listings, pricing, and stock availability.

Customer Experience

Oversee customer support processes to ensure quick resolution of inquiries and issues.

Continuously improve the online shopping experience, focusing on usability, navigation, and personalization.

Manage customer feedback and reviews to build trust and brand loyalty.

Analytics & Reporting

Track key performance indicators (KPIs) such as traffic, conversion rates, average order value, and cart abandonment rates.

Use analytics tools to generate reports and provide actionable insights to improve business performance.

Identify trends and make data-driven decisions to optimize the customer journey and maximize revenue.

Team Leadership

Recruit, train, and manage a small but dynamic eCommerce team, including marketing, operations, and technical support staff.

Foster collaboration across departments to align eCommerce goals with overall business objectives.

Requirements

Experience: 3-5+ years in eCommerce management or a related role, preferably in retail or appliances.

Education: Bachelor’s degree in Business, Marketing, or a related field. Equivalent experience considered.

Technical Skills: Proficiency in eCommerce platforms (e.g., WordPress, WooCommerce, Shopify), Google Analytics, and digital marketing tools (e.g., Facebook Ads, Google Ads).

Analytical Skills: Strong ability to interpret data and generate actionable insights.

Communication: Excellent verbal and written communication skills.

Leadership: Experience managing a team and working cross-functionally.

Customer Focus: Passionate about enhancing the customer experience and driving satisfaction.

Adaptability: Comfortable working in a fast-paced startup environment, wearing multiple hats as needed.

Why Join Us?

Be part of a team that’s redefining the appliance shopping experience.

Work in a collaborative and innovative environment.

Opportunities for professional growth as the company expands.

Competitive salary and benefits, including discounts on premium products.

This position is an excellent pathway to a fulfilling career with a growing company in the investment industry. If you are eager to learn, ready to take on challenges, and possess a can-do attitude, we encourage you to apply and become a key part of our team in Bensonhurst.