-
ID
#6097355 -
Job type
Permanent -
Salary
TBD -
Source
Mitchell Martin, Inc. -
Date
2020-11-24 -
Deadline
2021-01-23
Help Desk Analyst
New York, New york city, 10154 New york city USAPermanent
Vacancy expired!
Our Client, an American multinational private equity, alternative asset management, and financial services fir m , is seeking a Senior Service Desk Analyst .
Location: New York, NY Position Type : Full Time Job Description: - Senior Service Desk Analysts are involved in providing analytical technical support as well as superior customer service. - You will be responsible for the support of conference rooms and on/offsite events. - You will be expected to provide support to all desktop, laptop and mobile device users as well as the array of applications that make up our computing infrastructure. - You will also collaborate with systems and network administrators to ensure optimal operation of the company's computing environment and recommend corrective solutions. - You must be customer service oriented with strong oral, verbal and written communication skills, and become familiar with the underlying businesses and industry specific software applications. -F inancial services experience is a plus. Key Responsibilities : - Video conference support (Zoom, Cisco MCU) - Audio visual and conference room technology support - Experience coordinating and supporting operator assisted conference calls - Monitoring and managing a ticket queue, prioritizing support tickets based on urgency - Experience with troubleshooting PC hardware and software issues - Strong analytical, problem solving, organizational and planning skills - Excellent interpersonal skills; ability to interact with personnel at all levels - The passion to learn and grow - Experience in troubleshooting iOS, Windows 7/10 and Microsoft Office - Knowledge of network technologies involving Local Area Networks (LAN), Wide Area Networks (WAN) and Virtual Private Networks (VPN) - Willingness to take initiative and to follow through on projects; ability to work with little direction Qualifications: - An ideal candidate should have at least 4 - 8 years in a technology services role, possess a B.S. in Computer Science or other applicable technical degree, and have worked extensively with a range of technical issues in an enterprise environment. - The candidate must be team oriented, flexible and have the ability to adapt to a fast paced and changing environment, making the right personality as important as technical skills.Vacancy expired!
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