Desktop Support

New York, New york city, 10001

Contract

Vacancy expired!

Level 2 Desktop Support

Provide on-site & remote IT support for North America corporate end-user computers/peripherals devices. This includes imaging, configuring, managing purchases, implementations, upgrades and break/fix for workstations, laptops, phones, and printers.
Support of corporate client-based software (O365 office, email, collaboration tools, iSeries etc.)
Conference room support of hardware and software.
Deployment of mobile equipment to multiple organizational groups. Includes EMM/MDM deployment, issue and recovery and correct disposal of all equipment.
Utilize Service Now ITSM to manage the Level 2 incident queue.
Resolve escalations from the IT Service Desk as well as take ownership of issues and ensuring closure is achieved.
Maintain accurate record keeping of all equipment.
Create and maintain documentation as it relates to end user processes.
Provide after-hours support as needed to ensure device/system availability.
Provide logistical support for loss, damage & termination of corporate equipment.
Coordinate with HR/IT on the distribution of new equipment for new hires and collection at end of employment.

Job Requirements:

Bachelor's degree in related field, or equivalent experience.
Minimum 3 years of experience providing corporate-wide end-user deskside support.
Minimum 3 years of experience with Windows based laptops/PCs.
Minimum 3 years of experience supporting Microsoft Office suite (O365 specifically).
Minimum 3 years of experience working in a large decentralized, global corporation.
Experience with Enterprise Mobility Management & Mobile Device Management solutions is required; prior experience with AirWatch is preferred.
Working knowledge of Service Now ITSM incident management module.
Ability to work independently with minimum supervision. This includes working with remote management/team members.
Strong customer service skills are essential including oral communication and technical writing skills.
Basic knowledge of implementation and configuration of routers, switches, hubs, access points, firewalls, cabling, servers, and storage in a large network environment is helpful.
Working knowledge of Apple laptops and cell phones a plus.
Experience with Luxury Retail environment.

Vacancy expired!

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